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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Your service department must be responsive to customers' needs and provide transparency. CRM for SYSPRO was designed for distributors and manufacturers. It gives your teams the tools to provide better service and assistance at every stage of your customers' journey, from initial purchase to becoming advocates. CRM for SYSPRO was designed for distributors and manufacturers who rely on loyalty, operational efficiency, quality, and customer service. Our integrated solution pulls data from every customer interaction, SYSPRO and other connected systems to help you build a customer-centric company. Our unique solution includes all the features that you would expect from a CRM system, plus some tools specifically designed to support recalls of lotted or serialized products, manage warranty contracts, and facilitate remote and in-house maintenance.

Description

Makula is a comprehensive software solution that integrates aftersales, field service, and maintenance management for machinery manufacturers, distributors, and factories. It centralizes asset information through the Asset Hub, enhances operations with AI-powered tools like the AI Notetaker and AI Copilot, and streamlines maintenance activities through its CMMS system. Makula's Field Service module optimizes task scheduling and technician dispatch, while the 3D Stream enables innovative product collaboration. The Customer Portal provides self-service options for clients, ensuring a seamless experience for both teams and customers. By simplifying complex processes and enhancing communication, Makula boosts productivity and reduces operational downtime.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Alumio Yes 
Built2Buy Yes 
Codeless Platforms Alerting Software Yes 
Codeless Platforms BPA Platform Yes 
Microsoft Excel Yes 
Microsoft PowerPoint Yes 
SYSPRO ERP Yes 
Skynamo Yes 
Tangentia TiA Gateway Yes 
Vergo Yes 
Visual Planning Yes 

Integrations

Alumio No 
Built2Buy No 
Codeless Platforms Alerting Software No 
Codeless Platforms BPA Platform No 
Microsoft Excel No 
Microsoft PowerPoint No 
SYSPRO ERP No 
Skynamo No 
Tangentia TiA Gateway No 
Vergo No 
Visual Planning No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$65/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SYSPRO

Founded

1978

Country

United States

Website

www.syspro.com

Vendor Details

Company Name

Makula Technology

Founded

2021

Country

Germany

Website

www.makula.io

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration No 
Task Management Yes 
Territory Management Yes 

Product Features

CMMS

Asset Tracking No 
Calibration Management No 
Inventory Control No 
Key & Lock Management No 
Mobile Access No 
Preventive Maintenance No 
Purchasing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

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