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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Your service department must be responsive to customers' needs and provide transparency. CRM for SYSPRO was designed for distributors and manufacturers. It gives your teams the tools to provide better service and assistance at every stage of your customers' journey, from initial purchase to becoming advocates. CRM for SYSPRO was designed for distributors and manufacturers who rely on loyalty, operational efficiency, quality, and customer service. Our integrated solution pulls data from every customer interaction, SYSPRO and other connected systems to help you build a customer-centric company. Our unique solution includes all the features that you would expect from a CRM system, plus some tools specifically designed to support recalls of lotted or serialized products, manage warranty contracts, and facilitate remote and in-house maintenance.

Description

ICS Ops serves as an operational hub tailored for small to mid-sized enterprises that oversee parts, personnel, and equipment. By consolidating processes into one system, it eliminates the need for spreadsheets and ensures that the entire team remains aligned. Users can efficiently manage inventory across various locations, benefiting from real-time stock updates and alerts for reordering supplies. The platform also enables tracking of orders from initial quotes to final delivery, utilizing professional, branded documentation to enhance communication. Additionally, it facilitates job scheduling while incorporating labor tracking and timesheet functionalities. For manufacturing operations, ICS Ops offers comprehensive tools like work orders, bills of materials, and mechanisms for quality control. Equipment management is streamlined with features for maintenance scheduling, booking, and warranty tracking. Invoicing is simplified through automated numbering, the option for credit notes, and recurring billing capabilities. Every plan comes with an inclusive set of features, such as role-based access control, a complete audit trail, and support for multiple locations. Operating in a cloud-based environment with data centers located in the UK, it adheres to GDPR regulations. Designed specifically for distributors, engineering firms, field service businesses, and manufacturers, ICS Ops is a robust solution that fosters operational efficiency across various sectors. The platform’s versatility makes it an essential tool for businesses looking to enhance their operational workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Alumio Yes 
Built2Buy Yes 
Codeless Platforms Alerting Software Yes 
Codeless Platforms BPA Platform Yes 
Microsoft Excel Yes 
Microsoft PowerPoint Yes 
SYSPRO ERP Yes 
Skynamo Yes 
Tangentia TiA Gateway Yes 
Vergo Yes 
Visual Planning Yes 

Integrations

Alumio No 
Built2Buy No 
Codeless Platforms Alerting Software No 
Codeless Platforms BPA Platform No 
Microsoft Excel No 
Microsoft PowerPoint No 
SYSPRO ERP No 
Skynamo No 
Tangentia TiA Gateway No 
Vergo No 
Visual Planning No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$299/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SYSPRO

Founded

1978

Country

United States

Website

www.syspro.com

Vendor Details

Company Name

ICS Ops

Founded

2026

Country

United Kingdom

Website

ics-ops.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration No 
Task Management Yes 
Territory Management Yes 

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

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