Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CoDI serves as the configurator that has been integral to Abantail's business development since the company's establishment. Initially created in 2004 by the IKERLAN technology center, Abantail has since enhanced it and added new features. This configurator has enabled our clients to respond effectively to the ever-shifting market dynamics, with its swift adaptability and unique product vision greatly enhancing their flexibility. Consequently, CoDI's adaptability significantly supports the expansion into international markets, allowing for customization of products and processes according to local conditions. Over time, CoDI has played a crucial role in helping numerous clients sustain their leadership positions across various industries and sectors. The continued evolution of CoDI ensures it remains a vital tool for addressing future challenges and opportunities.
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Qlik Application Automation
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Abantail
Founded
2004
Country
Spain
Website
abantail.com/en/
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Product Features
Product Configurator
2D Drawing
Yes
3D Modeling
Yes
Analysis & Constraints
Yes
Custom Pricing Options
Yes
Inventory Management
Yes
Recommendation Engine
Yes
eCommerce
Yes
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No