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Description

This comprehensive and user-friendly professional call accounting solution operates on Microsoft PCs and interfaces seamlessly with any PABX system via its SMDR or CDR port using either a serial connection (RS232) or a network Ethernet connection. It gathers vital data, including records of all calls processed through the PABX system, whether incoming or outgoing. The software is crafted for simplicity, allowing users to navigate reports organized in tree-like structures (boards) with summary data that can be double-clicked to reveal sub-reports or detailed call tables, thus minimizing the need for extensive data entry. It offers a total of 14 standard reports, alongside 63 visually appealing 2D and 3D bar chart reports, and features comprehensive database management options covering Users, Extensions, Departments, Phonebooks, CO-Lines, and Pricing. Additionally, the software supports both automatic and manual report printing, enforces multi-user password protection, includes inactivity detection that prompts a return to the login screen, and provides real-time PABX status updates, making it an essential tool for efficient call management in any organization.

Description

Infortel Select provides a platform that enables users to gather, standardize, and enhance call detail records through a single, intuitive, and customizable application. Both organizations that must adhere to communications compliance regulations and those seeking insight into their corporate call history will appreciate its efficient and accessible interface, which simplifies the process of searching, documenting, and sharing communication events. The rise of VoIP introduces both the necessity and potential to effectively manage voice quality. Infortel Select integrates Quality of Service (QoS) metrics such as latency, jitter, packet loss, mean opinion score, and severely concealed seconds with each call event, allowing for comprehensive analysis and effective troubleshooting of subpar call quality. Additionally, Infortel Select features a powerful call rating engine along with a variety of chargeback reports tailored for organizational needs, which aids in managing variable usage costs, recurring fixed equipment charges, and service fees, thereby facilitating the allocation of telecom expenses to the respective departments responsible. This comprehensive approach ensures that organizations can maintain control over their telecommunications expenditures while enhancing overall communication efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$539
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MarwanSoft

Founded

1990

Country

Kuwait

Website

www.CppWebExpert.com

Vendor Details

Company Name

ISI Telemanagement Solutions

Founded

1977

Country

United States

Website

www.isi-info.com

Product Features

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting No 
Outbound Reporting No 
Unattended Call Management No 
Who Answered Log No 

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

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