Compare CMB vs. TellerGraph in 2025

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Description

CMB has transformed technology into a non-issue for microfinance institutions (MFIs), equipping them with essential features to streamline operations while facilitating a unified customer perspective and optimizing workflows across branches and hubs. Additionally, it serves as a robust foundation for launching digital channels, including both online and mobile platforms. Despite its wealth of advanced capabilities, the implementation of CMB is a cost-effective investment that grants MFIs a significant competitive edge. This comprehensive, scalable, and pre-configured core system for microfinance and banking empowers organizations to deliver outstanding services, foster customer loyalty, increase responsiveness, stimulate innovation, and enhance their market position through cutting-edge technology and distinctive features. Designed to support both growth and efficiency, CMB enables MFIs and banks to effectively address the contemporary business landscape's challenges while remaining agile and forward-thinking. Ultimately, the adoption of CMB not only enhances operational functionality but also positions institutions to thrive in an increasingly competitive environment.

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.