Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CDC Software offers innovative cloud solutions that enable businesses to seamlessly and affordably merge their telephony and CRM systems, ensuring that call center representatives have all relevant information to enhance customer satisfaction during every interaction. With CDC's technology, agents receive crucial details such as caller identity, location, and service history via CTI screen pop before they even greet the customer. The system operates in real-time, allowing for the automatic creation of users, tickets, and items without the need for manual input. Additionally, call data, including recordings, can be effortlessly stored in the CRM or external applications immediately after the call concludes. In essence, this solution significantly boosts the happiness of customers, agents, and overall profit margins. Available as a subscription priced per seat, CDC integrates a powerful core engine with ready-made connectors for major CRMs, telephony frameworks, and other essential components of customer service, making it a comprehensive tool for enhancing operational efficiency. This streamlined approach not only saves time but also reduces costs, further solidifying CDC's position as a leader in the customer service solutions market.
Description
TNS Enterprise Branded Calling stands out as a top-tier solution embedded within leading wireless networks, offering enhanced calling experiences to more than 300 million users on platforms like Verizon, AT&T, and T-Mobile. By showcasing your brand’s name, logo, and the purpose of the call on the devices of recipients, this service boosts contact rates, lengthens call durations, and gives your brand a significant edge in the marketplace. This innovative solution guarantees that only verified calls benefit from enhanced rich call data, safeguarding your brand from potential spoofing threats while fostering trust among consumers. With a decade of expertise in call identification and branded caller ID services, TNS has managed billions of branded calls for countless subscribers. The platform finds applications across a multitude of sectors, such as healthcare, travel, retail, education, financial services, and insurance, thereby improving customer interaction and streamlining operational processes. In doing so, it not only elevates brand visibility but also reinforces the importance of authentic communication in a digital age.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CDC Software
Country
United States
Website
www.cdcsoftware.com
Vendor Details
Company Name
TNS
Founded
1990
Country
United States
Website
tnsi.com/enterprise-branded-calling/
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No