Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In the current dynamic business landscape, characterized by swiftly changing technological advancements, our planning and consultancy services offer essential support to our clients. At TC&C, our mission is to enable clients to achieve tangible outcomes in a manner that is both effective and efficient. Identifying the optimal solution for a business challenge necessitates an open-minded approach and careful evaluation of the vast array of technology alternatives and delivery methods available. We leverage our extensive experience in deploying unified communication systems along with our deep technical expertise and innovative strategies to benefit our clients, whether we are assisting in technology solution delivery or offering customized, practical advice for unique challenges. Furthermore, TC&C enhances the solutions we provide by ensuring high-quality installation services, which allows customers to have confidence that their purchased applications are set up correctly and functioning as intended. This commitment to excellence not only helps in meeting immediate needs but also fosters long-term partnerships with our clients, ensuring their ongoing success.
Description
Qsome represents a next-level solution for managing customer journeys, focusing on exceptional flexibility in features and an outstanding user experience, which enhances the service for both customers and providers alike. By leveraging advanced technologies, Qsome allows for comprehensive control and customization of every element within the queue management process. This highly adaptable platform also offers modules for appointment scheduling, staff resource planning, multiple communication avenues, and data analytics aimed at ongoing enhancement of customer service. The intricate functionalities are seamlessly concealed behind an intuitive interface, allowing for straightforward activation or expansion to meet the unique requirements of various environments. Additionally, Qsome’s commitment to continuous improvement ensures that it evolves alongside changing customer needs.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
TC&C
Founded
1992
Country
Hungary
Website
www.tcandc.com
Vendor Details
Company Name
e-nov8
Founded
2004
Country
Switzerland
Website
www.qsome.ch/
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
Yes
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No