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Description
This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.
Description
Dermatology software designed for the safe and effective management of your patients ensures that those on immunosuppressants and biologics receive the care they need. This innovative tool allows for seamless tracking of patient information, even for those who do not attend appointments, enabling healthcare providers to swiftly recognize potential issues and enhance the overall quality of care. It addresses common pitfalls such as overlooked abnormal test results, unaddressed missed appointments, and the existence of duplicate patient files that may lack updated information. Furthermore, it prevents miscommunication regarding changes in a patient’s medical condition or medication that could impact their treatment plan, ensuring that necessary follow-ups for upcoming clinic visits are never overlooked. By eliminating the risk of inaccurate information transfer from old files and reducing redundancy from multiple forms and logins, the software simplifies processes that can often become cumbersome. Moreover, it enhances accessibility to critical patient information, which is frequently buried within extensive paper records, and improves communication across departments, as well as between primary and secondary care providers, ultimately leading to a more integrated approach to patient management. With these features, the software not only streamlines patient care but also fosters a collaborative environment that prioritizes patient well-being.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Outlook
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
C-Desk
Founded
2007
Country
India
Website
www.cdesk.in
Vendor Details
Company Name
4S Information Systems
Founded
1984
Country
United Kingdom
Website
www.4s-dawn.com/products/dermatology-software/
Product Features
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
No
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Dermatology
Claims Management
No
EMR / EHR
Yes
HIPAA Compliant
No
Image Management
No
Inventory Management
No
Patient Portal
No
Progress Notes
No
Scheduling
No
Treatment Plans
Yes
