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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BuySafe enhances consumer confidence by offering an online shopping guarantee, which leads to increased conversion rates and customer loyalty. Alongside their purchases, shoppers benefit from three complimentary services. Should a shopper not receive the ordered products or services as per your terms, we will assist in resolving the issue or provide a refund of up to $1,000. If the price of an item drops on your website within a 30-day period post-purchase, BuySafe will refund the price difference, up to $100. Furthermore, in cases of identity theft within the 30-day coverage window, we offer access to identity recovery services along with reimbursement for expenses up to $10,000. The trustmark displayed sitewide in the bottom corners of your website assures new visitors that your site has been vetted by a reputable third party. Additionally, a product page trustmark is featured on each product's page, usually located beneath the add to cart button, giving shoppers extra peace of mind while they browse. This comprehensive guarantee not only protects shoppers but also enhances your brand's credibility in the competitive online marketplace.

Description

Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Magento Yes 
ShopSite Yes 
Shopify Yes 
Wix Yes 
WooCommerce Yes 
WordPress Yes 

Integrations

BigCommerce No 
Magento No 
ShopSite No 
Shopify No 
Wix No 
WooCommerce No 
WordPress No 

Pricing Details

$60 per month
Free Trial Yes 
Free Version No 

Pricing Details

$ 97 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BuySafe

Founded

2003

Country

United States

Website

www.buysafe.com/businesses/

Vendor Details

Company Name

Rhino Support

Founded

2010

Country

United States

Website

www.rhinosupport.com/newchat/RS-tour/help-desk2.php

Product Features

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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