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Description
BusinessBANKER is a cloud-based, scalable Loan Origination Solution from Cognitive Group. It allows lenders to easily manage documents, collaterals and risk scores, workflows and compliance. It simplifies commercial loan processes, from initiation through to closing. BusinessBANKER increases employee productivity through its one-screen system, which was designed using a unique scientific cognitive approach and AI-driven automated automations.
BusinessBANKER has editable interfaces for branch employees, mobile customers and web-based self-service. Users can create complex credit applications in under 5 minutes.
BusinessBANKER consists of 5 core modules.
DIGITAL INTERFACE MANAGER
RISK MODELMANAGER
DECISION ENGINE
WORKFLOW MANAGER
CONFIGURATOR
Additional modules are available.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amplitude
Yes
Docusign
Yes
Equifax BusinessConnect
Yes
Freshping
Yes
Mambu
Yes
Microsoft Dynamics 365
Yes
Oracle API Management
Yes
Orion ERP
Yes
Salesforce
Yes
Twilio
Yes
Integrations
Amplitude
No
Docusign
No
Equifax BusinessConnect
No
Freshping
No
Mambu
No
Microsoft Dynamics 365
No
Oracle API Management
No
Orion ERP
No
Salesforce
No
Twilio
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Cognitive Group
Founded
1995
Country
Canada
Website
cognitivegroup.com/products/
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
Loan Origination
Amortization Schedule
Yes
Audit Trail
Yes
Closing Documents
Yes
Compliance Management
Yes
Customer Database
Yes
Digital Signature
Yes
Document Management
Yes
Fee Management
Yes
Loan Processing
Yes
Online Application
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
