Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Comprehensive omni-channel software solutions encompass voice, SMS, web chat, social media, and additional communication methods. They feature a TCPA-compliant enhanced manual dialing system along with predictive, progressive, and power dialers. The platform also offers ACD/queues, call and screen recording, sentiment analysis, and customizable dashboards, as well as advanced reporting capabilities with automation. Quality assurance is enhanced through automated call scoring, and AI-driven voice, chat, and SMS bot solutions are integrated. Additionally, CPaaS capabilities facilitate the automatic ordering and routing of phone numbers within our carrier network, ensuring seamless connectivity and efficiency for users.
Description
klink.cloud, an omnichannel platform for customer engagement, streamlines customer service by integrating voice- and non-voice-communication channels, including in-app calling, social media messaging and SMS. It uses conversational AI and bots to automate interactions, and supports virtual numbers around the world. Klink.cloud is ideal for contact centers and businesses looking to improve customer experience. It offers robust CRM, ticket management and detailed reporting, as well as analytics.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ACTIVE Camp & Class Manager
No
Debtmaster
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft 365
No
Pipedrive
No
Salesforce
No
Sugar Connect
No
Zendesk
No
Integrations
ACTIVE Camp & Class Manager
Yes
Debtmaster
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft 365
Yes
Pipedrive
Yes
Salesforce
Yes
Sugar Connect
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$14.99
2 Agent Seats
Unified Team Inbox
Unlimited Contacts
15,000 Message Monthly
Facebook Messenger
Instagram Channel
LINE OA Channel
Viber Channel
Chat Tags, Chat Notes
Essential Dashboard & Reports
Virtual Phone Number (Add-On)
Unified Team Inbox
Unlimited Contacts
15,000 Message Monthly
Facebook Messenger
Instagram Channel
LINE OA Channel
Viber Channel
Chat Tags, Chat Notes
Essential Dashboard & Reports
Virtual Phone Number (Add-On)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Broadband Dynamics
Founded
1996
Country
United States
Website
www.broadbanddynamics.com
Vendor Details
Company Name
K-LINK
Founded
2017
Country
Singapore
Website
www.klink.cloud/
Product Features
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
SD-WAN
Application Delivery Control
No
Centralized Orchestration
No
Dynamic Path Selection
No
Multi-Cloud Management
No
Policy-based Management
No
VPN
No
WAN Optimization
No
Zero-Touch Provisioning
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No