Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Comprehensive omni-channel software solutions encompass voice, SMS, web chat, social media, and additional communication methods. They feature a TCPA-compliant enhanced manual dialing system along with predictive, progressive, and power dialers. The platform also offers ACD/queues, call and screen recording, sentiment analysis, and customizable dashboards, as well as advanced reporting capabilities with automation. Quality assurance is enhanced through automated call scoring, and AI-driven voice, chat, and SMS bot solutions are integrated. Additionally, CPaaS capabilities facilitate the automatic ordering and routing of phone numbers within our carrier network, ensuring seamless connectivity and efficiency for users.

Description

Wink AI serves as an innovative sales assistant designed for teams engaged in telephonic sales. This tool captures and transcribes conversations from both participants in real-time, accommodating 30 different languages tailored for phone audio and various regional dialects. It not only provides product recommendations based on ongoing discussions, prior transactions, and an up-to-date catalog but also ensures that these suggestions consider stock availability, dimensions, and pricing, complete with concise descriptions for agents to relay. When relevant items are unavailable, the suggestions remain hidden to avoid confusion. Additionally, agents can input product queries during calls without needing to place customers on hold, enhancing the overall experience. Following each interaction, Wink generates a comprehensive summary and evaluates it against the team's established quality standards. It intelligently pauses recording in sync with the phone system's pauses, safeguards sensitive information by redacting credit card numbers from transcripts, and supports seamless agent access through single sign-on. Operating within a browser alongside the dialer, Wink integrates effortlessly with Five9 and also features a Windows companion application that captures audio from other softphone platforms. Retail giants such as ShopLC and TJC have adopted Wink, utilizing it to empower their personal shopping services effectively. This integration not only streamlines the sales process but also significantly enhances customer engagement and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Debtmaster Yes 
Five9 No 

Integrations

Debtmaster No 
Five9 Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Broadband Dynamics

Founded

1996

Country

United States

Website

www.broadbanddynamics.com

Vendor Details

Company Name

Ambi Labs

Founded

2025

Country

United States

Website

trywink.io

Product Features

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

SD-WAN

Application Delivery Control No 
Centralized Orchestration No 
Dynamic Path Selection No 
Multi-Cloud Management No 
Policy-based Management No 
VPN No 
WAN Optimization No 
Zero-Touch Provisioning No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

Alternatives

Alternatives

WINK Reviews

WINK

Wink Technologies