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ease
features
design
support

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Write a Review

Description

Voice communication plays a crucial role in the success of any omnichannel business and communications strategy, yet it is frequently overlooked. Brightlink Voice serves as a comprehensive solution for all voice-related needs, delivering dependable global connectivity that facilitates calls for both enterprises and communication providers through a top-tier IP-based network. Our Enterprise Network Services feature straightforward pricing, granting you access to all essential voice communication functionalities within a single, unified offering. Additionally, our CPaaS APIs enable the creation of tailored voice integrations that seamlessly fit into your business applications and processes. Beyond our carrier services, we offer a solution specifically designed to enhance customer engagement for both enterprise and SMB clients. Brightlink Network Services consolidates vital voice communication capabilities into one all-inclusive package, ensuring that you have everything you need at your fingertips. This bundled access not only simplifies your voice communications but also empowers your business to thrive in an increasingly interconnected world.

Description

Enhance Your Communication Strategies Mobile communication is evolving to be more engaging than ever. Your customers and employees will value the opportunity to connect with your brand through their preferred channels, whether that's via traditional methods like SMS, Voice, and Email, or through modern, dynamic IP-based platforms such as WhatsApp Business or RCS Chat on Google Android Messages. Embrace the trend by joining prominent enterprises and government bodies worldwide as you transition to a robust Communications Platform as a Service (CPaaS) that offers an array of messaging tools, including customizable templates, content masking, IP address filtering, prioritization, localization, and much more. Recognizing that information is your greatest asset, it's essential to adopt a secure IP messaging framework for your internal operations, workflows, and incident management. By doing so, you can also discover how to harness Messaging as a Platform to optimize your communication efforts and improve overall engagement. Engaging effectively in today's communication landscape will lead to greater satisfaction and productivity among your stakeholders.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Datagate Telecom Billing Yes 
WhatsApp No 

Integrations

Datagate Telecom Billing No 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Brightlink

Founded

2009

Country

United States

Website

www.brightlink.com/voice/

Vendor Details

Company Name

Soprano Design

Country

United Kingdom

Website

www.sopranodesign.com

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

Product Features

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center Yes 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

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