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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Voice communication plays a crucial role in the success of any omnichannel business and communications strategy, yet it is frequently overlooked. Brightlink Voice serves as a comprehensive solution for all voice-related needs, delivering dependable global connectivity that facilitates calls for both enterprises and communication providers through a top-tier IP-based network. Our Enterprise Network Services feature straightforward pricing, granting you access to all essential voice communication functionalities within a single, unified offering. Additionally, our CPaaS APIs enable the creation of tailored voice integrations that seamlessly fit into your business applications and processes. Beyond our carrier services, we offer a solution specifically designed to enhance customer engagement for both enterprise and SMB clients. Brightlink Network Services consolidates vital voice communication capabilities into one all-inclusive package, ensuring that you have everything you need at your fingertips. This bundled access not only simplifies your voice communications but also empowers your business to thrive in an increasingly interconnected world.

Description

Provide your clients with safe automated payment options via phone and text messaging. Our platform seamlessly connects with your existing gateway and customer information. Enhance your customer engagement with proactive automated outreach campaigns utilizing voice, text, and email notifications. Obtain immediate insights into customer satisfaction and feedback through both inbound and outbound automated phone surveys. Satisfy your clients with the self-service automation they desire, while we take care of the complex tasks, allowing you to relish in the satisfaction of your customers. Our Compass Automation Platform serves as a comprehensive Managed Communications Platform as a Service (CPaaS), offering a secure setting for voice and text functionalities. It encompasses the four applications detailed below, which we tailor to meet your unique requirements. As a fully managed service, we oversee all aspects of application management, carrier coordination, and security, enabling your IT team to concentrate solely on advancing your business objectives. This approach not only streamlines your operations but also enhances overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datagate Telecom Billing Yes 
Empirix No 
PayTrace No 
Wazuh No 

Integrations

Datagate Telecom Billing No 
Empirix Yes 
PayTrace Yes 
Wazuh Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Brightlink

Founded

2009

Country

United States

Website

www.brightlink.com/voice/

Vendor Details

Company Name

IVR Technology Group

Founded

2003

Country

United States

Website

www.ivrtechgroup.com

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input No 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail No 

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