Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.
Description
BrightPay is a payroll management software that makes it easy to manage payroll. The payroll software is easy to use and can be used on any computer with Microsoft Windows. BrightPay is an award-winning software and was crowned WINNER of Payroll Software of the Year 2021, 2019 and 2018.
BrightPay is revenue compliant and offers full PAYE Modernization functionality. All BrightPay licenses include free phone support and email support. BrightPay's 60-day trial is a great way to test out BrightPay without any commitment.
API Access
Has API
No
API Access
Has API
No
Integrations
AccountsIQ
No
Actin Time
No
Amazon EC2
Yes
Amazon Web Services (AWS)
Yes
BrightBooks
No
CallFinder
Yes
Facebook
Yes
Gmail
Yes
Google Analytics
Yes
Google Calendar
Yes
Integrations
AccountsIQ
Yes
Actin Time
Yes
Amazon EC2
No
Amazon Web Services (AWS)
No
BrightBooks
Yes
CallFinder
No
Facebook
No
Gmail
No
Google Analytics
No
Google Calendar
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
€159 + VAT
Standard Licence (one company)
€159 + VAT - up to 10 employees
€239 + VAT - up to 25 employees
€319 + VAT - unlimited employees
Bureau Licence (multiple companies)
€339 + VAT - up to 10 employers
€499 + VAT - up to 25 employers
€659 + VAT - unlimited employers
€159 + VAT - up to 10 employees
€239 + VAT - up to 25 employees
€319 + VAT - unlimited employees
Bureau Licence (multiple companies)
€339 + VAT - up to 10 employers
€499 + VAT - up to 25 employers
€659 + VAT - unlimited employers
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bright Pattern
Founded
2010
Country
United States
Website
www.brightpattern.com
Vendor Details
Company Name
BrightPay Ireland
Country
Ireland
Website
www.brightpay.ie
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
Product Features
Payroll
401(k) Tracking
No
Attendance Management
No
Benefits Management
No
Check Printing
No
Compensation Management
Yes
Deductions Management
No
Direct Deposit
No
Multi-Country
No
Multi-State
No
Reporting/Analytics
Yes
Self Service Portal
Yes
Tax Compliance
Yes
Vacation / Leave Tracking
Yes
W-2 and 1099 Preparation
No
Wage Garnishment
No