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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Description

BrightPay is a payroll management software that makes it easy to manage payroll. The payroll software is easy to use and can be used on any computer with Microsoft Windows. BrightPay is an award-winning software and was crowned WINNER of Payroll Software of the Year 2021, 2019 and 2018. BrightPay is revenue compliant and offers full PAYE Modernization functionality. All BrightPay licenses include free phone support and email support. BrightPay's 60-day trial is a great way to test out BrightPay without any commitment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AccountsIQ No 
Actin Time No 
Amazon EC2 Yes 
Amazon Web Services (AWS) Yes 
BrightBooks No 
CallFinder Yes 
Facebook Yes 
Gmail Yes 
Google Analytics Yes 
Google Calendar Yes 
Ivanti Neurons Yes 
Microsoft Dynamics 365 Business Central Yes 
QuickBooks Online Advanced No 
Sage Accounting No 
Salesforce Yes 
ServiceNow Yes 
SynergySuite No 
X (Twitter) Yes 
Xero No 
Zendesk Yes 

Integrations

AccountsIQ Yes 
Actin Time Yes 
Amazon EC2 No 
Amazon Web Services (AWS) No 
BrightBooks Yes 
CallFinder No 
Facebook No 
Gmail No 
Google Analytics No 
Google Calendar No 
Ivanti Neurons No 
Microsoft Dynamics 365 Business Central No 
QuickBooks Online Advanced Yes 
Sage Accounting Yes 
Salesforce No 
ServiceNow No 
SynergySuite Yes 
X (Twitter) No 
Xero Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

€159 + VAT
Standard Licence (one company)
€159 + VAT - up to 10 employees
€239 + VAT - up to 25 employees
€319 + VAT - unlimited employees

Bureau Licence (multiple companies)
€339 + VAT - up to 10 employers
€499 + VAT - up to 25 employers
€659 + VAT - unlimited employers
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bright Pattern

Founded

2010

Country

United States

Website

www.brightpattern.com

Vendor Details

Company Name

BrightPay Ireland

Country

Ireland

Website

www.brightpay.ie

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

Payroll

401(k) Tracking No 
Attendance Management No 
Benefits Management No 
Check Printing No 
Compensation Management Yes 
Deductions Management No 
Direct Deposit No 
Multi-Country No 
Multi-State No 
Reporting/Analytics Yes 
Self Service Portal Yes 
Tax Compliance Yes 
Vacation / Leave Tracking Yes 
W-2 and 1099 Preparation No 
Wage Garnishment No 

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