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Average Ratings 0 Ratings
Description
The Brekeke Contact Center Suite (CSS) is an integrated software package designed for creating a hosted call center or contact center solution. This suite encompasses several components, including the Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM, all of which support multi-tenant capabilities. Additionally, it offers multi-language functionality, accommodating English, Japanese, and Mandarin Chinese. The system allows for the selection of agents, enabling the assignment of calls to the same representative who previously assisted the customer, and features smart call queues that let users set up queuing rules based on specific conditions. Brekeke Software, Inc. specializes in producing high-quality and innovative SIP communication software tailored for enterprises and service providers. Their extensive range of SIP-based products allows organizations to effectively transition or integrate IP communication systems into their existing communication frameworks. Established in 2002 and based in San Mateo, California, Brekeke continues to develop advanced solutions for today's communication challenges, reinforcing its commitment to innovation in the industry.
Description
All essential tools, including voice communication, chat features, file sharing, and CRM integration, are conveniently available through a secure web browser, eliminating the need for hardware or software installation from any authorized location. Effortlessly expand your sales and support capabilities by integrating virtual agents, complete with tailored sales scripts, prequalification criteria, and knowledge base support. Callision’s cloud-based contact center suite empowers your teams to work efficiently from any location without the need for physical equipment. Begin connecting with your customers within minutes and explore our free trial to get started today. Instantly identify and flag problematic interactions for managerial review, ensuring quality control. Cut down on staffing costs, enhance the number of deals closed per agent, boost customer satisfaction, and enjoy enhanced visibility into resource inefficiencies. Setting up phone numbers, voice menus, call queues, conference bridges, and call recording can be accomplished in just three clicks or fewer. Furthermore, oversee multiple sales or support teams through a single, intuitive live dashboard, streamlining your operational processes. This comprehensive solution not only simplifies management but also improves overall team collaboration and productivity.
API Access
Has API
API Access
Has API
Integrations
AudioCodes Software-Defined Voice Network
JeraSoft Billing Platform
Kommo
Microsoft Excel
Plivo
Salesforce
Sangoma Meet
Sangoma Wholesale Carrier Services
Sugar Sell
Twilio
Integrations
AudioCodes Software-Defined Voice Network
JeraSoft Billing Platform
Kommo
Microsoft Excel
Plivo
Salesforce
Sangoma Meet
Sangoma Wholesale Carrier Services
Sugar Sell
Twilio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Brekeke Software
Founded
2002
Country
United States
Website
www.brekeke.com/call-center/
Vendor Details
Company Name
Callision
Founded
2011
Country
United States
Website
callision.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics