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features
design
support

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Description

Streamline the organization of your classes and live streaming links to enable automated communications, such as texts and emails, to your customers upon signing up and prior to their classes. Introducing the All-In-One Customer Communication Hub, designed to guide, convert, retain, and delight your customer base by engaging with them at the most crucial moments. With BrandBot, you have access to tools that foster growth through enhanced customer relationships, making each outreach simpler and more personalized. Maximize the effectiveness of MINDBODY or Pike13 with over 15 ready-to-use data integrations, allowing you to categorize your contacts in more than 650 unique ways. This means that pinpointing the right customers has become incredibly convenient. BrandBot empowers you and your team to communicate with customers when it matters the most, whether it’s through an automated follow-up sequence based on specific behaviors or a timely event email scheduled for next Tuesday, ensuring that your engagement remains relevant and impactful. By leveraging these capabilities, you can not only improve customer satisfaction but also enhance overall retention rates.

Description

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Hapi No 
Mariana Tek Yes 
Mindbody Yes 
Pike13 Yes 

Integrations

Facebook Yes 
Hapi Yes 
Mariana Tek No 
Mindbody No 
Pike13 No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$179 per month
Contact us for pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BrandBot

Founded

2015

Country

United States

Website

www.brandbot.com

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

www.medallia.com/products/concierge/

Product Features

Club Management

Attendance Tracking Yes 
Billing & Invoicing No 
Check-In Manager No 
Contract Management No 
Employee Management No 
Event Management Yes 
Inventory Management No 
Marketing Management Yes 
Member Portal No 
Membership Management Yes 
Payment Processing No 
Point of Sale (POS) No 

Content Marketing

Audience Targeting Yes 
Brand Management Yes 
Campaign Management Yes 
Categorization / Grouping Yes 
Conversion Tracking Yes 
Distribution Management No 
Editorial Calendar No 
Multi-Channel Publishing No 
Publish Scheduling No 
SEO Management No 
Social Media Management No 
Video Management No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation Yes 
Chatbot No 
Email Automation Yes 
Group Messaging Yes 
Human Handover No 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Email Marketing

A/B Testing No 
Artificial Intelligence No 
Auto-Responders Yes 
CAN SPAM Compliance Yes 
Customer Surveys Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Event Triggered Email Yes 
Image Library Yes 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor Yes 

Fitness

Attendance Tracking Yes 
Billing & Invoicing No 
Check-In Manager No 
Class Management No 
Contract Management Yes 
Employee Management No 
Event Management No 
Inventory Management No 
Marketing Management Yes 
Membership Management Yes 
Point of Sale (POS) No 
Reservations Management No 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms Yes 
Lead Scoring Yes 
Sales Intelligence Yes 
Search Marketing No 
Segmentation Yes 
Social Marketing No 
Website Visitor Tracking No 

Pilates Studio

Attendance Tracking Yes 
Capacity Management No 
Class Scheduling No 
Marketing Management Yes 
Member Management Yes 
Online Payments Yes 
Point of Sale (POS) No 
Staff Management Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Yoga Studio

Class Scheduling No 
Facility Scheduling No 
Inventory Management No 
Member Management Yes 
Online Payments Yes 
Staff Management Yes 

Product Features

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation Yes 
Chatbot No 
Email Automation No 
Group Messaging Yes 
Human Handover Yes 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Hospitality Property Management

Built-in Accounting No 
CRM No 
Catering No 
Employee Management No 
Extended Stay No 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program No 
Maintenance Management Yes 
Marketing Automation Yes 
Marketing Management No 
Multi-Property No 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property No 
Vacation Rental No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Alternatives

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