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Description
Botfay is an all-in-one business messaging solution that integrates WhatsApp, Telegram, and Instagram Direct into a collaborative inbox for teams. An artificial intelligence assistant processes every customer message that arrives, automatically addressing standard inquiries from a pre-established knowledge base, qualifying leads through targeted questions, and re-engaging customers who have paused communication, seamlessly transitioning the dialogue to a human teammate when a personalized response is necessary. Designed specifically for small to medium-sized businesses, agencies, and support teams that experience significant inbound messaging across various platforms, Botfay ensures that no message is overlooked. The setup is incredibly quick, allowing users to link their existing WhatsApp Business number, Telegram bot or channel, and Instagram account, enabling Botfay to commence responding instantly while allowing team members to join any conversation whenever required. This streamlined approach helps improve customer satisfaction and enhances team efficiency in managing communication.
Description
Rezup transforms customer feedback into actionable text insights.
You can easily create a collector with a single question and distribute it via a link, a QR code placed on tables, receipts, packages, or even as a widget on your website. Customers have the option to record their responses in their own voice or type out their answers if they prefer, and they can do this in any language without needing to download an app, create an account, or fill out a traditional survey form.
Each response is promptly transcribed and translated into a language that you can comprehend, with new submissions arriving in your Rezup Inbox, via email, or through platforms like Telegram and Slack. Additionally, you have the capability to respond directly to customers using your own email address.
For users on the Growth and Business plans, the AI-driven analysis categorizes responses into themes, highlights recurring issues, and identifies responses that require follow-up, allowing you to prioritize fixes without having to sift through every single response multiple times. This streamlined process helps businesses focus on enhancing customer satisfaction effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Instagram
No
Telegram
No
WhatsApp
No
Pricing Details
Contact us
Free Trial
Yes
Free Version
No
Pricing Details
$19/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Botfay
Founded
2025
Country
Ukraine
Website
botfay.com
Vendor Details
Company Name
Vindrose sp. z o.o.;
Founded
2026
Country
Poland
Website
rezup.ai/
Product Features
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No