Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Across various IT departments, there is an increasing pressure to achieve more in less time while maintaining the same level of resources. In every development initiative we've encountered, there has been a consistent requirement for effective notification, communication, or information dissemination. This necessity can vary from basic printouts for shipping systems to intricate email management in customer support operations. Recognizing these needs, we embarked on creating a notification software designed to be adaptable, swift, and reliable, which simplifies the complexities involved. Our solution enables the delivery of customized notifications and alerts containing pertinent and precise information, fostering enhanced and timely interactions with customers, suppliers, and staff members. Boomerang not only incorporates several essential communication and notification capabilities but also features a variety of shared functionalities applicable across all core features, ensuring a seamless user experience. Ultimately, our goal is to empower organizations with the tools they need to streamline their communication processes effectively.
Description
Voxbay is a cloud-based platform that leverages AI to enhance telephony and unified communications for businesses, regardless of their size. This all-encompassing contact center solution includes features such as multilevel IVR, predictive dialing, virtual phone numbers, call masking, conferencing capabilities, live call monitoring and transfers, call recording, as well as management for leads and tickets. In addition, it offers SMS and WhatsApp messaging functions, paired with AI-driven routing for calls. The platform effortlessly connects with CRM systems like Zoho, ensuring that all interactions are logged automatically, and it provides access to virtual numbers in over 65 countries worldwide. Users benefit from real-time dashboards that track agent performance, receive automated notifications, and can integrate social media for a more holistic communication strategy. With an impressive uptime of 99.9%, strong security measures, and the ability to scale according to business needs, Voxbay significantly enhances both inbound and outbound communications while optimizing workflows and improving customer engagement through centralized management and intelligent data analytics. This combination of features positions Voxbay as a leader in the communication technology space, making it an invaluable asset for any growing business.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Bitrix24
No
Dropbox
Yes
Freshdesk
No
Google Drive
Yes
HubSpot CRM
No
LeadSquared
No
Microsoft Teams
No
Odoo
No
Pipedrive
No
Salesforce
No
Integrations
Bitrix24
Yes
Dropbox
No
Freshdesk
Yes
Google Drive
No
HubSpot CRM
Yes
LeadSquared
Yes
Microsoft Teams
Yes
Odoo
Yes
Pipedrive
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Fuel9
Founded
2010
Country
Netherlands
Website
www.fuel9.com
Vendor Details
Company Name
Voxbay
Country
India
Website
voxbay.com
Product Features
Application Development
Access Controls/Permissions
Yes
Code Assistance
No
Code Refactoring
Yes
Collaboration Tools
Yes
Compatibility Testing
Yes
Data Modeling
Yes
Debugging
No
Deployment Management
Yes
Graphical User Interface
No
Mobile Development
No
No-Code
Yes
Reporting/Analytics
Yes
Software Development
No
Source Control
Yes
Testing Management
No
Version Control
No
Web App Development
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Predictive Dialer
Call Monitoring
No
Call Recording
No
Call Results
No
Call Transfer
No
Callback Scheduling
No
Campaign Specific Caller ID
No
Contact Management
No
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No