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Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Bold is the CMS that understands what you write. Bold is a CMS that separates the content presentation from the content. It makes it easy to create, curate and distribute content for modern consumption on different screens and screenless voice devices. Bold is a content workflow modelled after a newsroom. It makes it easy to tell stories better using built-in support for story elements, reusable content cards, and story types.
Bold's content is optimized for distribution via social media channels like SEO, Social, and Mobile. Third-party integrations include Apple News and Google News, Facebook Instant Articles (AMP, PWA), Push notifications, email marketing and RSS feeds.
Bold is a SaaS CMS hosted on a cloud platform. It manages the performance, security, and feature upgrades for its clients, so digital publishers can concentrate on creating great content.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Asana
Yes
Facebook
Yes
Mailchimp
Yes
Dropbox
Yes
Facebook Live
Yes
Google Analytics
No
Gupshup
Yes
Instagram
Yes
LinkedIn
No
Microsoft Entra ID
Yes
Integrations
Asana
Yes
Facebook
Yes
Mailchimp
Yes
Dropbox
No
Facebook Live
No
Google Analytics
Yes
Gupshup
No
Instagram
No
LinkedIn
Yes
Microsoft Entra ID
No
Pricing Details
$0
One plan with all features is available for $99 for 5 agents.
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
Free Trial
Yes
Free Version
No
Pricing Details
$99/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
Quintype
Founded
2014
Country
India
Website
www.quintype.com/products/bold
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
No
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Digital Experience Platforms (DXP)
Alerts / Notifications
No
Auto-Tagging
No
Blogs
No
Calendar
No
Content Modeling
No
Digital Asset Management
No
File Sharing
No
Form Builder
No
Forums / Message Boards
No
Headless CMS
No
Knowledge Base
No
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
No
Surveys / Polls
No
Templates
No
User Management / Permissions
No
Version Control
No
Wiki
No
Workflow Management
No
Publishing and Subscriptions
Advertising Management
Yes
Books
No
Campaign Management
Yes
Catalogs
No
Circulation Management
Yes
Content Management
Yes
Layout & Design
Yes
Magazines
Yes
Newsletters
Yes
Newspapers
Yes
