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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Description

Regardless of whether you're involved in telecommunications, retail, or the oil and gas sector, the Bold SR is designed to provide the essential functionality and control you require. This compact device enables the connection of over a dozen devices and add-ons, facilitating the delivery of powerful capabilities across your organization. With the Bold SR, you gain comprehensive management through remote out-of-band operations, Secure Access Service Edge, and SD-Branch features. You can minimize capital expenditures while virtualizing your infrastructure, effectively reducing support costs and response times thanks to the remote out-of-band management. Additionally, you can establish autonomous networking to mitigate the risk of downtime. The Bold SR secures your branch networks and offers a wide array of features, including high-density interfaces and robust Ethernet ports, making it adaptable for any deployment scenario. Whether you're providing failover and out-of-band management to your Network Operations Center or managing functions at distant network edges, the Bold SR serves as your all-in-one networking solution. Moreover, you have the flexibility to virtualize your stack with a selection of SD-WAN, firewall, IoT, and other applications, ensuring that your networking needs are thoroughly met. Its versatility makes the Bold SR an asset that can evolve with your business requirements.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall Yes 
Azure DevOps Server Yes 
Facebook Yes 
Google Calendar Yes 
Google Drive Yes 
Google Meet Yes 
HubSpot CRM Yes 
Instagram Yes 
Jira Yes 
Mailchimp Yes 
Microsoft OneDrive Yes 
Microsoft Teams Yes 
PagerDuty Yes 
Pipedrive Yes 
Pipedrive Dealbot Yes 
Twilio Yes 
WhatsApp Yes 
WooCommerce Yes 
Zapier Canvas Yes 
Zoom Yes 

Integrations

Aircall No 
Azure DevOps Server No 
Facebook No 
Google Calendar No 
Google Drive No 
Google Meet No 
HubSpot CRM No 
Instagram No 
Jira No 
Mailchimp No 
Microsoft OneDrive No 
Microsoft Teams No 
PagerDuty No 
Pipedrive No 
Pipedrive Dealbot No 
Twilio No 
WhatsApp No 
WooCommerce No 
Zapier Canvas No 
Zoom No 

Pricing Details

$99
One plan with all features is available for $99 for 5 agents.
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Syncfusion

Founded

2001

Country

United States

Website

www.bolddesk.com

Vendor Details

Company Name

ZPE Systems

Country

United States

Website

zpesystems.com/products/branch-solutions/bold-sr/

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration No 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

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