Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Regardless of whether you're involved in telecommunications, retail, or the oil and gas sector, the Bold SR is designed to provide the essential functionality and control you require. This compact device enables the connection of over a dozen devices and add-ons, facilitating the delivery of powerful capabilities across your organization. With the Bold SR, you gain comprehensive management through remote out-of-band operations, Secure Access Service Edge, and SD-Branch features. You can minimize capital expenditures while virtualizing your infrastructure, effectively reducing support costs and response times thanks to the remote out-of-band management. Additionally, you can establish autonomous networking to mitigate the risk of downtime. The Bold SR secures your branch networks and offers a wide array of features, including high-density interfaces and robust Ethernet ports, making it adaptable for any deployment scenario. Whether you're providing failover and out-of-band management to your Network Operations Center or managing functions at distant network edges, the Bold SR serves as your all-in-one networking solution. Moreover, you have the flexibility to virtualize your stack with a selection of SD-WAN, firewall, IoT, and other applications, ensuring that your networking needs are thoroughly met. Its versatility makes the Bold SR an asset that can evolve with your business requirements.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Aircall
Yes
Azure DevOps Server
Yes
Facebook
Yes
Google Calendar
Yes
Google Drive
Yes
Google Meet
Yes
HubSpot CRM
Yes
Instagram
Yes
Jira
Yes
Mailchimp
Yes
Integrations
Aircall
No
Azure DevOps Server
No
Facebook
No
Google Calendar
No
Google Drive
No
Google Meet
No
HubSpot CRM
No
Instagram
No
Jira
No
Mailchimp
No
Pricing Details
$99
One plan with all features is available for $99 for 5 agents.
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
ZPE Systems
Country
United States
Website
zpesystems.com/products/branch-solutions/bold-sr/
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes