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Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Guru transforms how teams access and trust information.
As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work.
It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching.
With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Asana
Yes
Dropbox
Yes
Google Drive
Yes
HubSpot CRM
Yes
Jira
Yes
Microsoft OneDrive
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zapier
Yes
Integrations
Asana
Yes
Dropbox
Yes
Google Drive
Yes
HubSpot CRM
Yes
Jira
Yes
Microsoft OneDrive
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zapier
Yes
Pricing Details
$99
One plan with all features is available for $99 for 5 agents.
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
Free Trial
Yes
Free Version
No
Pricing Details
$25
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
Guru
Founded
2013
Country
United States
Website
www.getguru.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Employee Communication Tools
Activity / News Feed
Yes
Audio / Video Conferencing
No
Blogs
Yes
Chat / Messaging
Yes
Employee Directory
Yes
Event Calendar
Yes
File Sharing
Yes
Knowledge Management
Yes
Newsletter Management
Yes
Surveys & Feedback
No
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
No
Internal Communications
App Integration
Yes
Blogs
Yes
Chat/Messaging
Yes
Email Management
No
Employee Directory
Yes
Event Calendar
Yes
Newsletter Management
Yes
Photo Gallery
Yes
Social Sharing
Yes
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Intranet
Activity / News Feed
Yes
Blogs
Yes
Calendar Management
Yes
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
Yes
Search
Yes
Wiki
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Goals / Quota Management
No
Lead Management
No
Meeting Management
No
Performance Management
No
Presentation Management
Yes
Proposal Management
No
Territory Management
No
Training Management
Yes
Team Communication
Activity / News Feed
Yes
Audio Calls
No
Calendar Management
No
Chat / Messaging
No
Discussion Threads
Yes
File Sharing
Yes
Mobile Access
No
Push Notifications
Yes
Search
Yes
Surveys & Feedback
No
Task Management
Yes
Video Conferencing
No
