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Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Get More Work Done, Easily! The most advanced tools to help you manage your leads, provide better client support, and manage your projects more efficiently and effectively. You no longer need multiple software packages to do your job. Cenmax Fluid can handle all of your needs! Every business needs solutions! No matter if you're just starting out or an established business in your industry, we have solutions for you! We offer solutions that will meet all your needs in one package. Lead Management. Keep following up with your prospect by adding leads, reminding them, and keeping them informed. Automate your manual-messy management and get rid of it. Invoicing System. Send your clients eye-catching invoices and allow them to pay online via PayPal, PayU, or any other aggregator. Expense Manager. Everywhere expenses happen. Keep track of all expenses in your company and allow your staff to get reimbursed when necessary.
Customer Support
Streamline your online support and keep everything on track
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Aircall
Yes
Azure DevOps Server
Yes
Exotel
Yes
Facebook
Yes
Google Calendar
Yes
Google Meet
Yes
Gupshup
Yes
Mailchimp
Yes
Microsoft OneDrive
Yes
Microsoft Teams
Yes
Integrations
Aircall
No
Azure DevOps Server
No
Exotel
No
Facebook
No
Google Calendar
No
Google Meet
No
Gupshup
No
Mailchimp
No
Microsoft OneDrive
No
Microsoft Teams
No
Pricing Details
$0
One plan with all features is available for $99 for 5 agents.
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
AI Agent $20 (1000 AI Credits Per Month)
AI Copilot $20 (1 Agent Per Month)
Free Trial
Yes
Free Version
No
Pricing Details
$84 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
Cenmax
Founded
2014
Country
India
Website
cenmax.in
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Billing and Invoicing
Billing Portal
Yes
Contact Database
Yes
Contingency Billing
Yes
Customer Portal
Yes
Customizable Invoices
Yes
Dunning Management
No
Hourly Billing
Yes
Invoice History
Yes
Mobile Payments
Yes
Multi-Currency
Yes
Online Invoicing
Yes
Online Payments
Yes
Payment Processing
Yes
Project Billing
Yes
Recurring/Subscription Billing
Yes
Service Ticket Billing
Yes
Tax Calculator
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
Yes
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
Yes
Prospecting Tools
Yes
Source Tracking
Yes
Project Management
Agile Methodologies
No
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Subscription Management
Cancellation Management
Yes
Discount / Coupon Management
Yes
Dunning Management
No
Enrollment Management
Yes
Product Catalog
Yes
Recurring Billing
Yes
Revenue Recognition
Yes
Revenue Recovery Tools
No
Self Service Portal
Yes
Subscription Plan Management
Yes
Tax Management
Yes
Trial Management
No
Usage Tracking/Analytics
Yes
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
No
Gantt Charts
Yes
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
Yes
Recurring Tasks
Yes
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
Yes
To-Do List View
Yes
