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Description
Boku is a payment technology firm that offers a worldwide array of localized payment solutions tailored for international merchants, with notable clients such as DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent. It boasts the largest selection of local payment methods globally, including Alipay, Pix, PayPay, UPI, and Twint. Through a single integration, Boku's extensive network enables merchants to access new customers across more than 60 countries. The underlying technology platform provides merchants with features like recurring billing, tokenization flows, and personalized integration options. Additionally, Boku assists merchants in enhancing the profitability of their payment connections with services such as partner marketing initiatives, benchmarking, and payment optimization assessments. Furthermore, Boku handles payment settlement, compliance, tax management, and fraud prevention, and maintains a comprehensive global network of licenses, entities, and banking relationships to support its operations effectively. This multifaceted approach ensures that merchants can operate smoothly and securely in the competitive digital landscape.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Adobe Acrobat Sign
No
Gr4vy
Yes
Hyperise
No
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
Refold
No
Yuno
Yes
Zapier
No
Integrations
Adobe Acrobat Sign
Yes
Gr4vy
No
Hyperise
Yes
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
Refold
Yes
Yuno
No
Zapier
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Boku
Founded
2009
Country
United States
Website
www.boku.com
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Mobile Payment
ACH Support
No
Contactless / NFC
No
Credit Card Support
No
Cryptocurrency Support
No
Debit Card Support
No
In-App Payments
Yes
In-Store Payments
No
Micropayments
Yes
P2P Payments
Yes
eCommerce Payments
Yes
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
