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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Discover everything instantly and enhance your knowledge acquisition speed: BlueSpice serves as the enterprise edition of the renowned MediaWiki software, which powers Wikipedia. Utilizing BlueSpice is straightforward and aligns perfectly with the high standards required by users. It allows for the integration of user-friendly extensions that simplify the administration process. Additionally, it features an attractive design! The free version, BlueSpice free, offers an excellent entry-level solution for organizations, delivering significant value to both wiki administrators and users. In contrast, BlueSpice pro represents a crucial solution for businesses, offering extensive functionalities along with a growing array of extensions, as well as long-term support, updates, and patches. Our organization was established with the goal of adapting Wikipedia's technology and principles for corporate use. Since our inception in 2007, we have been continuously enhancing the BlueSpice knowledge management platform, which is built on the open-source foundation of MediaWiki, ensuring it meets the evolving needs of our clients. This commitment to innovation guarantees that our users always have access to the latest advancements in knowledge management.

Description

Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

MediaWiki Yes 

Integrations

MediaWiki No 

Pricing Details

$215 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BlueSpice

Founded

2007

Country

Germany

Website

bluespice.com

Vendor Details

Company Name

SERVICEWARE

Founded

1998

Country

Germany

Website

serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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