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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Blozum focuses on guiding visitors through their journey to becoming customers by providing support during the pre-purchase, purchase, and post-purchase phases on the company's platform. We have transformed the traditional chatbot concept into AI assistants that not only address questions but also facilitate sales and resolve issues efficiently. This innovation helps us conserve time, reduce costs, and alleviate potential frustrations for users. When customers inquire about the business's products and services, Blozum AIr goes beyond simply delivering information; it can be customized to engage with consumers in a manner akin to a salesperson, effectively encouraging them to contemplate making a purchase and enhancing their overall experience. By integrating advanced conversational capabilities, we ensure that customers feel valued and supported throughout their buying journey.

Description

Enhance the customer journey right up to their doorstep by leveraging Route, which allows brands to strategically manage their post-purchase interactions through features like visual order tracking, package protection, and simple claim-filing processes, along with the innovative universal order history. As e-commerce continues to dominate, refining each step of the customer experience is crucial for gaining a competitive edge, yet many brands have not yet focused on optimizing the post-purchase phase. Route not only helps brands take charge of their post-purchase processes from the moment of checkout to delivery, but it also fosters brand loyalty among customers, turning them into advocates. At checkout, customers can easily opt for Route+ to enhance their orders with package protection, facilitating quick refunds and reorders with just a click. This streamlined approach significantly minimizes customer effort and ensures a smoother claims experience, ultimately enriching the overall shopping experience. By prioritizing these enhancements, brands can build stronger connections with their customers and cultivate lasting relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AmmoReady No 
Appbrew No 
Flip No 
Magento No 
Prive No 
Rokt Catalog No 
ShipCalm No 
Shopify No 
WooCommerce No 
Wufoo No 

Integrations

AmmoReady Yes 
Appbrew Yes 
Flip Yes 
Magento Yes 
Prive Yes 
Rokt Catalog Yes 
ShipCalm Yes 
Shopify Yes 
WooCommerce Yes 
Wufoo Yes 

Pricing Details

$49.99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Blozum

Website

www.blozum.com

Vendor Details

Company Name

Route

Founded

2018

Country

United States

Website

route.com/merchants/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking Yes 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Alternatives

Alternatives