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Average Ratings 3 Ratings

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support

Description

Discover a fantastic application that consolidates all your customer interactions in one convenient location. Every conversation is seamlessly stored within our built-in CRM, which includes unlimited call recordings, voicemail, and text message history. You can effortlessly set up call forwarding from your Bling number to as many as eight extensions, utilizing any numbers you prefer, whether they are inside or outside of Bling. The IVR feature allows you to efficiently route calls to your team members, shields you from robocalls, and maintains the privacy of your personal numbers. While your contacts are automatically integrated into the Bling CRM, adding new contacts or uploading a contact file is a simple process. You can also send automated text messages triggered by specific actions, such as a missed call, voicemail, or updates to customized fields. With Bling's AI-driven sales dialer, you can accelerate the conversion of leads into potential clients. Additionally, the platform enables you to assign and oversee multiple users across your Bling profiles or phone lines, with options to designate them as agents or supervisors, allowing you to control their access levels effectively. This comprehensive tool not only streamlines communication but also enhances team collaboration and productivity.

Description

XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software. It provides many tools essential for your call center activities, in addition to Omnichannel modules. - IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors. - WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents. XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Salesforce Yes 
Amazon Lex No 
Calendly Yes 
Chatdesk No 
Freshdesk No 
Gmail Yes 
Google Docs Yes 
Google Sheets Yes 
HubSpot Sales Hub Yes 
Instagram Yes 
Microsoft Dynamics 365 No 
Plivo No 
ServiceNow No 
Sugar Sell No 
Telegram No 
Viber No 
X (Twitter) No 
Zapier Yes 
Zoho CRM No 

Integrations

Facebook Yes 
Salesforce Yes 
Amazon Lex Yes 
Calendly No 
Chatdesk Yes 
Freshdesk Yes 
Gmail No 
Google Docs No 
Google Sheets No 
HubSpot Sales Hub No 
Instagram No 
Microsoft Dynamics 365 Yes 
Plivo Yes 
ServiceNow Yes 
Sugar Sell Yes 
Telegram Yes 
Viber Yes 
X (Twitter) Yes 
Zapier No 
Zoho CRM Yes 

Pricing Details

$12.99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bling

Country

United States

Website

www.bling.cloud/

Vendor Details

Company Name

Xenialab

Founded

2007

Country

Italy

Website

www.xcally.com

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management No 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID No 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

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