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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. 27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.

Description

The Wayvee device, operational in-store continuously throughout the year, allows you to gather customer satisfaction and engagement data from every customer who interacts with your products. By utilizing Radio Frequency (RF) wave technology along with innovative AI algorithms, Wayvee offers real-time monitoring of customer satisfaction and engagement in a retail environment. It discreetly assesses emotional reactions without relying on surveys or cameras, ensuring privacy while providing instant feedback. This immediate insight empowers retailers to enhance the shopping experience effectively, fostering increased revenue opportunities. With a user-friendly client dashboard, retailers can access C-SAT data and other key metrics through real-time reporting, easily integrating it into any data management system via the Wayvee API, which also helps to cut costs and save time in data collection. Comprehensive reports detailing C-SAT scores and various engagement metrics give retailers the insights they need to make informed decisions and improve customer relations further. Thus, Wayvee not only streamlines the feedback process but also strengthens the overall retail strategy by focusing on customer preferences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Axis LMS Yes 
BrightGauge Yes 
ConnectWise PSA Yes 
Google Business Profile Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Salesforce Yes 
Xero Yes 

Integrations

Autotask PSA No 
Axis LMS No 
BrightGauge No 
ConnectWise PSA No 
Google Business Profile No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Salesforce No 
Xero No 

Pricing Details

$0 per month
Startups can now start with a freemium!
We offer:
1. Online listing and profile
2. NPS Surveys
3. Review badge for your website
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BizRatings.com

Founded

2012

Country

United States

Website

www.bizratings.com

Vendor Details

Company Name

Wayvee

Founded

2023

Country

United States

Website

wayvee.com

Product Features

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring No 
Review Notification No 
Review Request Yes 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

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