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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. 27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.

Description

SurveyStance simplifies the process of gathering immediate feedback from both customers and employees through enjoyable and interactive tools. Our offerings consist of Smiley Face Feedback Kiosks, QR code surveys, and Email Signature Surveys. This allows you to monitor satisfaction levels, identify patterns, and quickly react with automated notifications when negative feedback is received. The platform also features sophisticated reporting capabilities, utilizing AI to analyze free-form text inputs and evaluate critical metrics such as NPS, CSAT, and Employee Engagement. With SurveyStance, you not only gather feedback but also take prompt action to enhance experiences and foster growth, ensuring that your organization remains responsive to the needs of its stakeholders. Ultimately, this proactive approach leads to better engagement and a more positive environment for everyone involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Autotask PSA Yes 
Axis LMS Yes 
BrightGauge Yes 
ConnectWise PSA Yes 
Google Business Profile Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Salesforce Yes 
Xero Yes 

Integrations

Autotask PSA No 
Axis LMS No 
BrightGauge No 
ConnectWise PSA No 
Google Business Profile No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Salesforce No 
Xero No 

Pricing Details

$0 per month
Startups can now start with a freemium!
We offer:
1. Online listing and profile
2. NPS Surveys
3. Review badge for your website
Free Trial No 
Free Version Yes 

Pricing Details

$39
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BizRatings.com

Founded

2012

Country

United States

Website

www.bizratings.com

Vendor Details

Company Name

SurveyStance

Founded

2011

Country

United States

Website

www.surveystance.com

Product Features

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring No 
Review Notification No 
Review Request Yes 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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