Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world.
27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.
Description
Satisfied customers serve as the most effective marketers for your brand. It is essential to generate and oversee online reviews on the platforms that are most relevant to your enterprise. By consolidating your reviews from various sources into a unified platform, you can effortlessly access, filter, and interact with customers across numerous sites. Establish a consistent influx of reviews through web, mobile, and email channels by utilizing automated and targeted review invitations. Maintain engagement on leading review platforms such as Facebook and Google, as well as niche sites that hold significance for your business. Harness the enthusiasm of your loyal customers, transforming them into a dedicated group of advocates who create social proof that fosters trust, enhances customer acquisition, and propels business growth. Your customer experience can be transformed into a formidable marketing asset. Our objective is to assist businesses in nurturing stronger connections with software designed to enhance the customer journey through actionable insights. By providing a centralized platform, we enable individuals to effectively manage their online reviews, ensuring a seamless experience for both businesses and their customers.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Business Profile
Yes
Autotask PSA
Yes
Axis LMS
Yes
BrightGauge
Yes
ConnectWise PSA
Yes
Facebook
No
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Salesforce
Yes
Xero
Yes
Integrations
Google Business Profile
Yes
Autotask PSA
No
Axis LMS
No
BrightGauge
No
ConnectWise PSA
No
Facebook
Yes
QuickBooks Online
No
QuickBooks Online Advanced
No
Salesforce
No
Xero
No
Pricing Details
$0 per month
Startups can now start with a freemium!
We offer:
1. Online listing and profile
2. NPS Surveys
3. Review badge for your website
We offer:
1. Online listing and profile
2. NPS Surveys
3. Review badge for your website
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BizRatings.com
Founded
2012
Country
United States
Website
www.bizratings.com
Vendor Details
Company Name
Subscriber Voice
Country
United States
Website
www.subscribervoice.com
Product Features
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
No
Response Management
Yes
Review Monitoring
No
Review Notification
No
Review Request
Yes
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No