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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
In order to meet the evolving demands of the future, the world requires utilities that are equipped and ready for what lies ahead. With Connexo, you can effectively prepare for the challenges of tomorrow; it combines utility intelligence with innovative “self-healing” optimization into a single, forward-looking application that offers a comprehensive perspective on your investment in advanced metering infrastructure (AMI). What sets Connexo apart is its capability to turn data collection and analysis into a launching pad for deeper insights. Videre takes it a step further by transforming those insights into practical solutions that can be utilized immediately. By leveraging advanced technology and the interconnectedness of data alongside UAVs, routine inspections, predictive maintenance, and element management can now be executed more efficiently and consistently. The sophisticated analytics provided by this system yield actionable insights that aid in thorough investigations and help recover lost revenue. Additionally, it supports the operation of mesh networks to facilitate data gathering that enhances both optimization and communication, ensuring that utilities can thrive in an increasingly complex landscape. The integration of these capabilities not only empowers utilities to maximize their investments but also prepares them for the unforeseen challenges that may come their way.
API Access
Has API
API Access
Has API
Integrations
Honeywell Smart Energy
Itron Enterprise Meter Data Management
ThinkUEM
Integrations
Honeywell Smart Energy
Itron Enterprise Meter Data Management
ThinkUEM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BIDGELY
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Honeywell
Country
United States
Website
www.smartenergy.honeywell.com/honeywell-connexo/
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management