Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We provide actionable insights derived directly from our clients’ key stakeholders, including their customers and employees, which fosters ongoing enhancement of their strategies and business operations. Our approach is highly pragmatic, built on extensive experience in leadership positions within companies similar to those we serve. We possess a deep understanding of our clients' requirements and exhibit creativity in crafting tailored solutions. Each of our seasoned Client Executives acts as a dedicated point of contact, allowing us to thoroughly comprehend your business and ensuring a smooth collaboration. We eschew generic methodologies; instead, each project is uniquely designed to address the specific needs of our clients. Rather than producing reports filled with statistical data that may go unused, we prioritize operational insights that also deliver strategic benefits. Examples of our popular offerings include service recovery action alerts, reports based on customer feedback from the field, and notifications for employee recognition, all of which further enhance our clients' operations. In this way, we not only meet expectations but consistently work to exceed them.
Description
Enhance your customer relationships profitably with MirrorWave by taking action rather than just asking questions, thanks to our innovative feedback system. Our approach involves consistently engaging individuals through three key questions over time, allowing us to capture the evolution of their experiences and the reasons behind any changes. Utilizing our groundbreaking longitudinal platform, we craft unique relationship narratives that enable businesses to establish a consistent rhythm of attentive listening and proactive response. MirrorWave caters to organizations committed to nurturing lasting relationships, whether with individual customers, strategic accounts, or collaborative partnerships. Through our initiatives, we've empowered businesses to significantly reduce the number of dissatisfied clients by half while achieving over a twofold increase (2.3x) in highly satisfied customers. By leveraging these distinctive insights rooted in genuine change, companies can develop effective strategies that resonate with their audience. This commitment to understanding customer dynamics not only fosters loyalty but also drives sustainable growth.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$2,000 one-time payment
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Beyond Feedback
Founded
2011
Country
United States
Website
www.beyondfeedback.com
Vendor Details
Company Name
MirrorWave
Founded
2009
Country
New Zealand
Website
www.mirrorwave.com
Product Features
360 Degree Feedback
Dashboard
No
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No