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Description
AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic.
Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.
Description
Transform outdated ad testing methods by harnessing genuine engagement in real-world scenarios. We capture attention and emotions instantly, adapting to the rapid pace of online interactions. Our offerings include comprehensive science, innovative tools, and a robust platform designed to swiftly establish, assess, and react to human behaviors efficiently and affordably. By delving deep into both the subconscious and conscious aspects that drive behavior, we enhance our ability to predict, make informed decisions, and foster meaningful interactions. Our dedicated team, composed of experts in science, technology, and design, is driven by a passion for empowering everyday devices to observe and analyze how individuals navigate their lives. Utilizing a consent-based platform, we ensure that these devices can securely gather insights on the emotional, memory, and cognitive factors influencing human behavior during digital interactions. Over the course of seven years, we've amassed 2.5 billion data points across 89 countries and collaborated with 40 businesses, leading to the development of a unique solution that continuously monitors and interprets the impact of our digital experiences on human behavior, ultimately refining our understanding and approach. This continuous refinement positions us to better address the evolving needs and responses of individuals in a digital landscape.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Uniphore
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2,014.10 per user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Behavioral Signals
Founded
2016
Country
United States
Website
behavioralsignals.com
Vendor Details
Company Name
Element Human
Founded
2013
Country
United Kingdom
Website
www.elementhuman.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Emotion Recognition
Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions
Product Features
Emotion Recognition
Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions