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Description
BeMyGuest is an innovative cloud-based Central Reservation System tailored for the hospitality industry, aimed at enhancing direct online sales for hotels, restaurants, and experience providers through a cohesive integrated platform. This system merges various functionalities, including a booking engine, channel manager, CRM, business intelligence, and payment automation, to streamline the management of availability, pricing, customer information, and revenue strategies within a unified environment. Properties can effortlessly secure direct bookings through their websites with minimal clicks, while simultaneously synchronizing their inventory across over 500 OTA channels, which fosters improved conversion rates and bolsters customer loyalty. Users benefit from the ability to oversee virtual rooms, manage stay restrictions, create package offerings, and handle ancillary services, all while ensuring that online credit card transactions are processed securely and efficiently. For restaurants, BeMyGuest offers a comprehensive digital reservation system complete with centralized customer profiles that track allergies and preferences, along with enhanced tools designed to minimize no-show occurrences through card guarantees, making it a valuable asset for any hospitality operator aiming to optimize their service delivery. Furthermore, the platform’s ability to adapt to the evolving needs of the industry positions it as a leading choice for those looking to stay competitive in a rapidly changing market.
Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BeMyGuest
Founded
2017
Country
Italy
Website
www.bemyguest.it/
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Product Features
Reservations
Activities Booking
No
Booking Notes
No
CRM
No
Customer Support
No
Group Reservations
No
Guest Management
No
Payment Processing
No
Promotions Management
No
Rate Management
No
Room Booking Management
No
Third Party Booking
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
