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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Baton empowers service companies to convert leads that are typically unserviceable into new revenue streams by facilitating connections with thoroughly vetted providers. The "leads" generated by Baton are exclusive, rigorously peer-reviewed, and specifically tailored to match the services you provide and the regions you serve. Unlike other platforms that often deliver shared and difficult-to-contact leads from various corners of the web, Baton ensures that referrals come directly from other reputable companies. You only pay for referrals that are exclusive, require the services you offer, are located in your geographical area, and show genuine interest upon your initial contact. In addition, Baton acts as a protective ally for your business, safeguarding your customers and your reputation through its referral process. We are committed to sending customer referrals solely to those companies that adhere to our Pledge to Protect, prioritizing niche-specific, non-competitive providers whenever feasible. Furthermore, Baton enhances the referral experience by recording calls, gathering feedback from referred customers, and managing any disputes between partners that may arise, ensuring a smooth and efficient process for all involved. This level of service not only fosters trust but also contributes to a stronger community of providers.

Description

Leverage customer reference management software to enhance relationships and accelerate deal closures. Whether you need a tool to cultivate and manage your references or to actively engage existing customer champions, RO Innovation is dedicated to supporting your efforts. By involving your customer advocates, you can expedite the sales process and eliminate the chaos of numerous emails to account managers, transitioning to a streamlined and efficient reference system. Are you still relying on spreadsheets to track references and lacking visibility into which advocates are ideal for webinars or events? It's time to elevate your approach. Our platform includes a nomination portal that empowers customer-facing teams to propose their best customer candidates. With gamification features designed to motivate customer participation through rewards and incentives, our workflows eliminate manual tracking and updates, while the system intelligently identifies your top customer advocates for every initiative, ensuring you always have the best resources at your fingertips. By integrating these innovative tools, you not only enhance productivity but also foster stronger connections with your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gainsight No 
Microsoft Dynamics 365 No 
Salesforce No 

Integrations

Gainsight Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Baton

Founded

2019

Country

United States

Website

www.batonleads.com

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/roinnovation/

Product Features

Referral

Affiliate Marketing No 
Campaign Management No 
Contact Management No 
Employee Referral Management No 
Feedback Management No 
Lead Engagement No 
Loyalty Program No 
Referral Tracking No 
Rewards Management No 

Product Features

Customer Reference Management

Nomination Tracking Yes 
Program Notices Yes 
Reference Usage Tracking Yes 
Reward Distribution Yes 
Search Yes 

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