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Description
Barantum CRM is a leading All in One CRM Solutions in Indonesia. Our services can boost your customer engangement with with meet/fulfill all of your customer relationship management needs, ranging from Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, to Call Center Solutions.
Barantum is also a trusted WhatsApp API Solution in Indonesia with over hundreds of businesses already joined.
With a total of 500+ businesses from various industries and 18,000 users are currently using Barantum, we believe that a good CRM system is one that can meet all needs from end to end.
Accelerate your sales performance with Barantum starting from IDR 299k/user/month or get a FREE 7-DAY TRIAL.
WHY CHOOSE BARANTUM?
1. One system for all your customer relationship management needs.
2. Comprehensive and flexible features for all types of industries.
3. User-friendly interface that is easy to understand and use.
4. Fast and responsive customer support available 24/7.
Description
Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Connect
No
Clarity Connect
No
Forminator
Yes
Freshsales
No
Google Ads
Yes
HireVue Video Interviewing
No
Instagram
Yes
Instagram Ads
Yes
LINE
Yes
Meta Ads
Yes
Integrations
Amazon Connect
Yes
Clarity Connect
Yes
Forminator
No
Freshsales
Yes
Google Ads
No
HireVue Video Interviewing
Yes
Instagram
No
Instagram Ads
No
LINE
No
Meta Ads
No
Pricing Details
IDR 299K
Price for one user per month with minimum 3 users. Available for Standard, Professional and Enterprise plans.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Barantum
Founded
2015
Country
Indonesia
Website
www.barantum.com
Vendor Details
Company Name
VoiceBase
Founded
2010
Country
United States
Website
www.voicebase.com
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No