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features
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Description

Elevate your law practice by incorporating a team of Virtual Legal Receptionists who seamlessly integrate into your operations as an essential part of your firm. Our dedicated professionals excel at impressing your callers, conducting client intake processes, vetting solicitors, and freeing up valuable time for attorneys. Simply forward your calls to the designated phone number we provide, and watch as our Virtual Legal Receptionist team works their exceptional skills. We guarantee that your calls will never be placed on hold for other inquiries. Additionally, any updates to your account will be implemented within 24 hours. Connect with our Growth Solutions Strategist to explore how Back Office Betties can assist your law firm in reaching its objectives and enhancing overall efficiency. You'll be amazed at the difference we can make in your workflow and client interactions.

Description

Veza Reception is a dedicated virtual receptionist service tailored for law firms, enabling them to efficiently handle incoming calls, client requests, and appointment arrangements without the need for on-site front desk personnel. This platform employs trained legal receptionists who answer calls under the firm’s name, adhering to personalized scripts and routing guidelines established during the onboarding process, which guarantees that every interaction aligns with the firm's brand identity, professional standards, and client intake procedures. Calls can be filtered, directed, or escalated based on their urgency and the type of client, with warm transfers utilized for critical cases when attorneys are on hand. Receptionists collect vital information, including the caller's identity, the purpose of their call, relevant case specifics, and additional intake details, ensuring that attorneys receive concise and well-organized summaries shortly after the conversation. The platform also facilitates the scheduling of consultations and follow-up calls, thereby assisting law firms in transforming prospective leads into confirmed appointments. In this way, Veza Reception not only streamlines communication but also enhances the overall efficiency of law firm operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Calendly Yes 
Clio Yes 
PracticePanther Law Practice Software Yes 
YouCanBookMe Yes 
8am CasePeer No 
8am LawPay Yes 
8am MyCase No 
Acuity Scheduling Yes 
ClientRock Yes 
Filevine No 
Lawmatics No 
Rocket Matter No 
Setmore Yes 
Smokeball No 

Integrations

Calendly Yes 
Clio Yes 
PracticePanther Law Practice Software Yes 
YouCanBookMe Yes 
8am CasePeer Yes 
8am LawPay No 
8am MyCase Yes 
Acuity Scheduling No 
ClientRock No 
Filevine Yes 
Lawmatics Yes 
Rocket Matter Yes 
Setmore No 
Smokeball Yes 

Pricing Details

$309 per month
Free Trial No 
Free Version No 

Pricing Details

$200 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Back Office Betties

Founded

2014

Country

United States

Website

backofficebetties.com

Vendor Details

Company Name

Veza Reception

Country

United States

Website

vezareception.com

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