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features
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support

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Description

Babelbeez is a WebRTC-based voice automation agent that replaces legacy telephony with a direct-to-browser AI interface. It handles real-time speech-to-speech interaction while simultaneously extracting structured data for backend integration. The Architecture: Native Speech-to-Speech (S2S): Powered by the OpenAI Realtime API, the agent processes input/output audio directly without intermediate transcoding steps. This eliminates the latency inherent in traditional STT/TTS pipelines and allows for natural "semantic interruption" (the agent stops speaking immediately when the user interrupts). Entity Extraction Engine: Unlike standard VoIP systems that leave you with raw audio files, Babelbeez parses the conversation in real-time. It identifies developer-defined entities (e.g., intent, email, booking_timestamp) and converts them into a structured JSON payload at the end of the session. Secure Webhooks: Session data is pushed to your endpoint via HMAC-SHA256 signed webhooks. This allows the voice agent to act as a secure trigger for external workflows (Zapier, n8n, custom backends) without requiring manual transcript parsing. RAG-Powered Context: The agent uses Retrieval Augmented Generation (RAG) to ground responses in your specific documentation or website content, preventing hallucinations common in generic models.

Description

Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Calendly Yes 
Five9 No 
Framer Yes 
GENESYS No 
HTML Yes 
Lovable Yes 
Microsoft Teams No 
Salesforce Yes 
Slack No 
Squarespace Yes 
WordPress Yes 
Zapier Yes 
Zendesk No 
Zoom No 
n8n Yes 

Integrations

Calendly No 
Five9 Yes 
Framer No 
GENESYS Yes 
HTML No 
Lovable No 
Microsoft Teams Yes 
Salesforce No 
Slack Yes 
Squarespace No 
WordPress No 
Zapier No 
Zendesk Yes 
Zoom Yes 
n8n No 

Pricing Details

$39/month
$129/month Standard
$245/month Business
Free Trial Yes 
Free Version No 

Pricing Details

$0.25 per hour
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Babelbeez

Founded

2025

Country

Singapore

Website

www.babelbeez.com

Vendor Details

Company Name

Modulate

Founded

2019

Country

United States

Website

www.modulate.ai/velma

Product Features

Product Features

Alternatives

Alternatives