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Description
BMC's middleware management software offers comprehensive real-time monitoring and management capabilities tailored for messaging-oriented middleware systems such as IBM® MQ, Integration Bus (IIB), App Connect Enterprise (ACE), Apache ActiveMQ, DataPower, and TIBCO Enterprise Message Service (EMS). By streamlining alerts and providing insights across a diverse range of middleware technologies, this solution presents a user-friendly interface. The MainView Middleware Monitor ensures secure, real-time oversight and automatic alerts for any emerging issues, thus maintaining an efficient middleware environment. Users can delve into historical data to uncover trends, recognize patterns, and address recurring challenges effectively. This proactive approach enhances application availability and reduces risks through early problem detection and automated solutions. Additionally, the software promotes enhanced productivity and efficiency in managing, administering, and troubleshooting by offering customizable dashboards that cater to both infrastructure and application perspectives. Ultimately, this comprehensive tool empowers organizations to optimize their middleware performance and operational effectiveness.
Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
BMC AMI Cost Management
BMC Compuware Application Audit
ConnectWise PSA
Control-M
Digital.ai Application Protection
Dynatrace
Elastic Cloud
GitHub
GitLab
Integrations
Amazon Web Services (AWS)
BMC AMI Cost Management
BMC Compuware Application Audit
ConnectWise PSA
Control-M
Digital.ai Application Protection
Dynatrace
Elastic Cloud
GitHub
GitLab
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$110 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC
Founded
1986
Country
United States
Website
www.bmc.com/it-solutions/middleware-management.html
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging