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Description
Choosing the right telephone system for your business can feel daunting due to the plethora of available options. For those who have the time, please continue reading to explore various alternatives. However, if your schedule is tight, feel free to reach out to us; our experts will assist you in identifying a solution tailored to your specific needs. BDM adopts a unique perspective on telephony solutions. We consider your particular business requirements, which may include factors like company size, geographical location, remote working habits, the number of locations, and available network connectivity, to recommend the most fitting solution. Often referred to as hosted telephony, Cloud Telephony, or VoIP (Voice over Internet Protocol), this system connects directly to a data network, minimizing hardware requirements. You can choose to use a traditional desktop handset, a desktop computer equipped with a headset, a smartphone, or even a combination of these devices, providing flexibility and convenience for your communication needs. This adaptability allows businesses to create a setup that best fits their operational style and employee preferences.
Description
Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics.
Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center.
Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan.
Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.
API Access
Has API
API Access
Has API
Integrations
Fireflies.ai
Freshdesk
Freshsales
Freshservice
HubSpot CRM
HubSpot Customer Platform
Kasisto KAI
Microsoft Teams
Paligo
Parloa
Integrations
Fireflies.ai
Freshdesk
Freshsales
Freshservice
HubSpot CRM
HubSpot Customer Platform
Kasisto KAI
Microsoft Teams
Paligo
Parloa
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$15.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BDM Voice
Founded
2002
Country
United Kingdom
Website
www.bdm-voice.co.uk
Vendor Details
Company Name
Freshworks
Founded
2011
Country
India
Website
www.freshworks.com/freshcaller-cloud-pbx/
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration