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Description

Delivering patient-focused, secure, and effective healthcare technology for medical professionals is our mission. With five decades of innovative experience, we empower healthcare providers of all sizes to fully utilize the potential of technology. Our all-encompassing, integrated workflow management system is rooted in our groundbreaking advancements, ensuring that providers can efficiently manage their operations. Take command of your inventory through our dynamic perpetual inventory management tools, which can easily integrate with your existing systems or function independently to suit your needs. Our design facilitates the integration and interoperability of various clinical workflows, ensuring that patient records are accessible anytime and anywhere. Enhance your experience with our solutions by tapping into a wide array of services that complement our connected care technology. Although we initially focused on hospital pharmacies, our expertise has expanded to deliver tailored solutions across diverse healthcare environments. As the healthcare landscape continues to evolve, we remain committed to providing innovative tools that adapt to the changing needs of providers and patients alike.

Description

Salesforce Agentforce Health is a comprehensive healthcare CRM designed to unify patient, provider, and operational data in one secure platform. Built on Salesforce’s deeply integrated architecture, it includes healthcare-specific workflows, compliance controls, and interoperability capabilities. The solution combines clinical and non-clinical data to deliver a 360-degree view of patients and members. AI-powered agents assist teams by summarizing records, automating document processing, and recommending next steps. Contact center teams gain real-time access to EHR data, eligibility details, and claims information to improve service speed and personalization. Care management tools enable coordinated, whole-person care with configurable care plans. Intelligent document automation reduces manual intake and accelerates case creation. Data 360 for Health enhances contextual insights across every touchpoint. Integration with MuleSoft, Slack, Marketing Cloud, and Service Cloud extends collaboration and engagement capabilities. Agentforce Health enables healthcare organizations to modernize operations, improve outcomes, and scale patient-centric care efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CareBridge No 
Concord Cloud Fax No 
Consensus Harmony No 
Inspire Planner No 
PhoneIQ No 
Provar No 
Salesforce No 
Salesforce Agentforce No 
Salesforce Agentforce Life Sciences No 
TimeTac Yes 
Wufoo No 

Integrations

CareBridge Yes 
Concord Cloud Fax Yes 
Consensus Harmony Yes 
Inspire Planner Yes 
PhoneIQ Yes 
Provar Yes 
Salesforce Yes 
Salesforce Agentforce Yes 
Salesforce Agentforce Life Sciences Yes 
TimeTac No 
Wufoo Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BDM IT Solutions

Country

Canada

Website

www.bdm.ca

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/healthcare/cloud/

Product Features

Barcoding

Barcode Generation No 
Barcode Scanning No 
Custom Labels No 
Inventory Management Yes 
Label Templates No 
RFID No 
Receiving Labels No 
Serial Number Tracking No 
Shipping Labels No 

Home Care

Billing & Invoicing No 
Care Plan Management No 
Caregiver Management No 
Client Management No 
Field Communication No 
Insurance Management No 
Payroll Management No 
Scheduling No 
Visit Verification No 

Hospital Management

Accounting Integration Yes 
Appointment Management No 
Appointment Scheduling Yes 
Bed Management No 
Billing & Invoicing No 
Claims Management No 
In-Patient Management No 
Inventory Management Yes 
Medical Billing Yes 
Out-Patient Management No 
Patient Records Management Yes 
Physician Management No 
Policy Management No 
Revenue Management No 

Long Term Care

Claims Management No 
Clinical Care No 
EHR No 
Electronic Health Record No 
For Home Care Providers No 
For Nursing Homes No 
Geriatric Care No 
MDS Review No 
Patient Records Yes 
Staff Scheduling No 

Medical Inventory

Barcode Scanning No 
Expiration Date Management Yes 
Purchasing Yes 
Reorder Management No 
Supply Management No 
Usage Tracking Yes 
Vendor Management No 

Pharmacy

Automatic Refills No 
Barcode Generation No 
Claims Management Yes 
Compounding No 
E-Prescribing No 
Electronic Signature Yes 
Forms Management Yes 
Insurance Processing No 
Inventory Management Yes 
Multi-Store Management No 
Online Refills No 
Pill Database Yes 
Pill Imaging No 
Point of Sale (POS) No 
Prescription Processing No 
Rx Image Scanning No 
Signature Capture No 

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications Yes 
Patient Management Yes 
Physician Management No 
Predictive Analytics No 

Hospital Management

Accounting Integration Yes 
Appointment Management No 
Appointment Scheduling Yes 
Bed Management No 
Billing & Invoicing No 
Claims Management No 
In-Patient Management No 
Inventory Management No 
Medical Billing Yes 
Out-Patient Management No 
Patient Records Management Yes 
Physician Management No 
Policy Management No 
Revenue Management No 

Patient Case Management

Activity Tracking Yes 
Assessment Notes No 
Billing & Invoicing No 
Calendar Management No 
Candidate Identification No 
Case List Management No 
Eligibility Verification No 
HIPAA Compliant Yes 
Medical History Records No 
Patient Records No 
Referral Management No 
Treatment Planning No 

Patient Management

Admissions Management No 
Bed Management No 
Discharge Management No 
Historical Reporting No 
Patient Flow Management No 
Patient Location Tracking No 
Patient Monitoring Yes 
Real Time Reporting Yes 
Waiting Time Tracking No 

Patient Portal

Appointment Confirmations No 
Appointment Scheduling No 
Bill Payment No 
Care Plans Yes 
Care Summaries No 
EHR-Agnostic Yes 
Health Record Access No 
Intake Forms No 
Lab Results No 
Prescription Renewals No 
Secure Messaging No 
Video Consultations No 

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