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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

B2B Connex specializes in assisting medium to large manufacturers in achieving outstanding Supply Chain Collaboration through cutting-edge and cost-effective software solutions designed to lower expenses, accelerate turnaround times, enhance customer interactions, and boost supplier efficiency. Our offerings include three key products: the B2B Connex Vendor Portal, the B2B Connex Customer Portal, and B2B Direct. The B2B Connex Vendor Portal facilitates the exchange of supply-side business documents via a web-based interface, while the B2B Connex Customer Portal allows your Business-to-Business clients to conveniently create sales orders online. Additionally, B2B Direct serves as an EDI module that enables direct electronic communication with your trading partners over the internet. Both the Vendor and Customer Portals are designed for straightforward implementation and support secure, bi-directional document exchanges, ensuring a seamless experience for all users. By leveraging these tools, manufacturers can significantly streamline their supply chain operations and bolster their competitive edge in the marketplace.

Description

Satisfied customers are well-informed customers. PortalCX is a comprehensive experience platform that provides a customizable portal for tracking project progress and automates communication to ensure customer comfort. With PortalCX, both you and your clients gain instant access to project updates through a user-friendly app that acts as a centralized communication hub for interaction, referrals, and promotional activities. Our easy-to-navigate application reflects your progress and automates customer service functions, enabling you and your clients to efficiently monitor tasks, while the integrated two-way communication and email features ensure smooth synchronization. The most exciting aspect? Everything is managed from a single platform. Ineffective communication can lead to heightened stress and increased cancellations. By offering real-time updates through PortalCX, customer trust is bolstered, resulting in a 20% reduction in churn and support expenses. Additionally, PortalCX consistently keeps clients informed about project developments and automatically encourages them to provide reviews and referrals, further enhancing your business’s reputation and customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asana No 
ClickUp No 
Gmail No 
Google Sheets No 
HubSpot CRM No 
JobNimbus No 
Pipedrive No 
Podio No 
Quickbase No 
Salesforce No 
Trello No 
Zapier No 

Integrations

Asana Yes 
ClickUp Yes 
Gmail Yes 
Google Sheets Yes 
HubSpot CRM Yes 
JobNimbus Yes 
Pipedrive Yes 
Podio Yes 
Quickbase Yes 
Salesforce Yes 
Trello Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$79 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

B2B Connex

Founded

2003

Country

Canada

Website

b2bconnex.com

Vendor Details

Company Name

PortalCX, Inc.

Founded

2021

Country

United States

Website

www.portalcx.com

Product Features

Procurement

Asset Management Yes 
Auction Management No 
Bid Management No 
Budget Management No 
Catalog Management Yes 
Contract Management No 
Inventory Management Yes 
Invoice Processing Yes 
PunchOut No 
Purchase Order Management No 
Receiving Yes 
Requisitions & Approvals Yes 
Sourcing Management Yes 
Spend Management No 
Supplier Management Yes 

Purchasing

Catalog Management Yes 
Compliance Management No 
Contract Management No 
Inventory Management Yes 
Invoice Processing Yes 
PunchOut No 
Purchase Order Management Yes 
Requisitions & Approvals Yes 
Sourcing Management Yes 
Spend Management Yes 
Supplier Management Yes 

Vendor Management

Audit Management Yes 
Contact Management No 
Customer Database No 
Self Service Portal Yes 
Supplier Master Data No 
Transaction History Yes 
Vendor Maintained Profiles Yes 
Vendor Managed Inventory Yes 
Vendor Performance Rating Yes 
Vendor Qualification Tracking Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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