Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
B2B Connex specializes in assisting medium to large manufacturers in achieving outstanding Supply Chain Collaboration through cutting-edge and cost-effective software solutions designed to lower expenses, accelerate turnaround times, enhance customer interactions, and boost supplier efficiency. Our offerings include three key products: the B2B Connex Vendor Portal, the B2B Connex Customer Portal, and B2B Direct. The B2B Connex Vendor Portal facilitates the exchange of supply-side business documents via a web-based interface, while the B2B Connex Customer Portal allows your Business-to-Business clients to conveniently create sales orders online. Additionally, B2B Direct serves as an EDI module that enables direct electronic communication with your trading partners over the internet. Both the Vendor and Customer Portals are designed for straightforward implementation and support secure, bi-directional document exchanges, ensuring a seamless experience for all users. By leveraging these tools, manufacturers can significantly streamline their supply chain operations and bolster their competitive edge in the marketplace.
Description
Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.
API Access
Has API
No
API Access
Has API
No
Integrations
LeadByte
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
B2B Connex
Founded
2003
Country
Canada
Website
b2bconnex.com
Vendor Details
Company Name
Connex One
Country
United Kingdom
Website
www.connexone.io
Product Features
Procurement
Asset Management
Yes
Auction Management
No
Bid Management
No
Budget Management
No
Catalog Management
Yes
Contract Management
No
Inventory Management
Yes
Invoice Processing
Yes
PunchOut
No
Purchase Order Management
No
Receiving
Yes
Requisitions & Approvals
Yes
Sourcing Management
Yes
Spend Management
No
Supplier Management
Yes
Purchasing
Catalog Management
Yes
Compliance Management
No
Contract Management
No
Inventory Management
Yes
Invoice Processing
Yes
PunchOut
No
Purchase Order Management
Yes
Requisitions & Approvals
Yes
Sourcing Management
Yes
Spend Management
Yes
Supplier Management
Yes
Vendor Management
Audit Management
Yes
Contact Management
No
Customer Database
No
Self Service Portal
Yes
Supplier Master Data
No
Transaction History
Yes
Vendor Maintained Profiles
Yes
Vendor Managed Inventory
Yes
Vendor Performance Rating
Yes
Vendor Qualification Tracking
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No