Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A feature within the Speech service that confirms and recognizes individual speakers enhances customer interactions. By facilitating seamless and secure experiences, the solution improves customer satisfaction through efficient verification methods. Utilizing voice as a means of authentication allows for smooth and secure engagements across various platforms, including web applications and call centers. The speaker verification process can utilize either specific passphrases or open-ended voice input to achieve its goal. Furthermore, it offers significant advantages in scenarios involving multiple speakers, allowing the system to identify individuals among a group of enrolled users. This functionality supports personalized interactions by attributing speech to specific speakers and enhances multiuser voice recognition capabilities. In essence, this feature not only streamlines the verification process but also enriches the overall engagement experience for customers.
Description
Knovvu Biometrics offers a fast and secure method to authorize customers by analyzing over 100 distinct voice parameters. The system includes advanced features such as playback manipulation, synthetic voice detection, and voice change detection, ensuring robust protection against fraud. By utilizing this technology, the average time taken for customer authentication during calls is reduced by approximately 30 seconds. This solution operates independently of language, accent, or content, creating a smooth experience for both customers and agents. With its capacity to monitor a multitude of voice parameters, Knovvu Biometrics can identify and authorize callers in mere seconds. Additionally, the system enhances security through its blacklist identification feature, which checks the caller's voiceprint against a blacklist database. Knovvu also boasts a remarkable 95% increase in the speed of speaker identification within extensive datasets, and we maintain a high accuracy rate of 98% for both speaker identification and verification. This innovative approach not only streamlines the authentication process but also elevates the overall security framework in customer interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure AI Content Safety
No
Azure AI Services
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
azure.microsoft.com/en-us/services/cognitive-services/speaker-recognition/
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/voice-biometrics-knovvu
Product Features
Speech Recognition
Audio Capture
Yes
Automatic Form Fill
Yes
Automatic Transcription
Yes
Call Analysis
Yes
Concatenated Speech
Yes
Continuous Speech
Yes
Customizable Macros
No
Multi-Languages
No
Specialty Vocabularies
Yes
Speech-to-Text Analysis
Yes
Variable Frequency
Yes
Voice Recognition
No