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Average Ratings 0 Ratings

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features
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support

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Description

Azure Lighthouse enables efficient management across multiple customers, allowing partners to enhance their service offerings through increased automation and streamlined processes. These capabilities can be uniformly applied across various marketplace solutions, Azure services, APIs, and licensing frameworks. By leveraging cross-customer management tools, you can minimize manual operations and effectively scale customer oversight. Gain comprehensive insights into client environments directly from your own interface, thereby enhancing operational clarity. Moreover, automate onboarding and other engagement processes to make them more efficient. Customers can benefit from a unified control plane that allows them to oversee and interact with different partners while ensuring precise access controls. This approach not only simplifies management but also fosters trust through transparency and accountability in your operations. By prioritizing these elements, you can significantly improve customer satisfaction and loyalty.

Description

Lifecycle Insights by ScalePad serves as a cloud-based platform designed specifically for managed service providers (MSPs) to enhance client engagement through vCIO services and quarterly business reviews. This platform seamlessly integrates with various tools such as PSAs, RMMs, and hardware vendors, automating the aggregation of essential data related to assets, contracts, users, and security awareness into one central hub. It features a collection of templated risk assessments, interactive generators for QBR and budget reports, as well as tools for contract management and meeting organization, alongside a customizable assessment builder. Utilizing a proprietary digital maturity index and forecasting capabilities, it effectively identifies technology risks and estimates total cost of ownership, facilitating the transformation of insights into actionable initiatives complete with roadmaps and scorecards. Furthermore, additional integrations such as Crewhu CSAT/NPS feedback and INFIMA security training enhance the reporting process by incorporating client satisfaction and security metrics directly into the analyses. By consolidating various functionalities, Lifecycle Insights ensures that MSPs can deliver comprehensive and insightful reports to their clients.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Augmentt No 
Autotask PSA No 
Azure Marketplace Yes 
Breach Secure Now No 
Cisco Meraki No 
ConnectWise PSA No 
CrewHu No 
HaloPSA No 
Hook Security No 
Hudu No 
INFIMA No 
Microsoft 365 No 
Microsoft PowerPoint No 
Microsoft Word No 
NinjaOne No 
ScalePad No 
Simplesat No 
SmileBack No 
Syncro No 
vCIO Hero No 

Integrations

Augmentt Yes 
Autotask PSA Yes 
Azure Marketplace No 
Breach Secure Now Yes 
Cisco Meraki Yes 
ConnectWise PSA Yes 
CrewHu Yes 
HaloPSA Yes 
Hook Security Yes 
Hudu Yes 
INFIMA Yes 
Microsoft 365 Yes 
Microsoft PowerPoint Yes 
Microsoft Word Yes 
NinjaOne Yes 
ScalePad Yes 
Simplesat Yes 
SmileBack Yes 
Syncro Yes 
vCIO Hero Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$149/month
Complete customer success

$15/month/per licensed client:
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/azure-lighthouse/

Vendor Details

Company Name

ScalePad

Founded

2015

Country

Canada

Website

www.scalepad.com/lifecycle-insights/

Product Features

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling Yes 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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