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Description
Planning sprints effectively becomes simpler with Axosoft Release Planner, which allows you to assess the capacities of your sprint, team, and individual members to allocate tasks appropriately. Utilize Axosoft's Card View to visualize progress, providing a fully interactive kanban board where you can modify and manage item cards, include work logs, and monitor work-in-progress limits. By having essential metrics readily accessible, you can ensure timely releases. Custom dashboards in Axosoft give you a clear snapshot of your team's velocity, anticipated ship dates, and additional key performance indicators. Effortlessly convert emails into support tickets, manage responses directly within Axosoft, and keep track of customer communications from beginning to end! Additionally, you can create unlimited Wiki pages for test cases and documentation, linking them to Axosoft items for easy access. Develop a tailored Portal for your customers, enabling them to create and modify tickets without needing a paid Axosoft account. This suite of tools is not only powerful but also comprehensive, catering specifically to the needs of software developers. With these features, teams can enhance collaboration, streamline workflows, and ultimately improve project outcomes.
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Active Directory
Yes
Atlassian Clover
No
Bitbucket
Yes
Bugsnag
Yes
GitLab
Yes
Google Calendar
Yes
HubSpot CRM
Yes
Jira Service Management
No
Keap
Yes
Integrations
Microsoft 365
Yes
Active Directory
No
Atlassian Clover
Yes
Bitbucket
No
Bugsnag
No
GitLab
No
Google Calendar
No
HubSpot CRM
No
Jira Service Management
Yes
Keap
No
Pricing Details
$250 per year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Axosoft
Founded
2002
Country
United States
Website
www.axosoft.com
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Product Features
Bug Tracking
Backlog Management
Yes
Filtering
Yes
Issue Tracking
Yes
Release Management
Yes
Task Management
Yes
Ticket Management
Yes
Workflow Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
No
Traditional Methodologies
Yes
Scrum
Backlog Management
No
Collaboration Board
No
Daily Reports
No
Iteration Management
No
KPI Monitoring
No
Milestone Tracking
No
Prioritization
No
Progress Tracking
No
Release Planning
No
Roadmapping
No
Sprint Planning
No
Task Management
No
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
