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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Axialys stands out as a premier CCaaS platform that utilizes AI technology to revolutionize communication within businesses. With the integration of reliable cloud telephony and leading CRMs such as Salesforce, Zendesk, and HubSpot, it efficiently simplifies workflows while improving customer interaction. Harnessing the power of Generative AI, Axialys offers advanced automation features, including intuitive IVRs, immediate assistance for agents, and comprehensive speech analysis. This adaptable and worldwide solution is crafted to convert each voice interaction into valuable insights, ultimately enhancing the customer experience. Additionally, its continuous updates ensure that businesses are always equipped with the latest tools to engage effectively.

Description

Symworld™ represents a groundbreaking solution tailored for contemporary communications service providers, allowing them to effectively plan, construct, and manage advanced, secure, and high-quality networks all within a single, transformative platform. By leveraging industrial-scale automation, Symworld™ significantly reduces project timelines from days to mere minutes. This platform equips both large and small operators with the crucial tools they need to develop and operate complex networks and services seamlessly. Thanks to our distinctive platform and deployment strategy, you can expect to be operational in just weeks, rather than the typical months. In essence, Symworld™ offers the quickest and most efficient pathway to enhanced operational productivity, elevated service standards, and groundbreaking innovation. Keep yourself updated on Symworld™, as it marks the dawn of a new era in innovative services and products, and seize the opportunity to join the next generation of telecommunications. By sharing your email address with us, you will gain early access to the future of network operations and all that it entails. With Symworld™, you are not just adopting technology; you are embracing a visionary shift in the telecommunications landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
HubSpot CRM Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Zendesk Yes 
easiware Yes 

Integrations

Freshdesk No 
HubSpot CRM No 
Microsoft Dynamics 365 No 
Salesforce No 
Zendesk No 
easiware No 

Pricing Details

Contact vendor for pricing
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Axialys

Country

France

Website

www.axialys.com

Vendor Details

Company Name

Rakuten Symphony

Founded

2019

Country

Japan

Website

symphony.rakuten.com/symworld/welcome-to-symworld

Product Features

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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