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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Axialys stands out as a premier CCaaS platform that utilizes AI technology to revolutionize communication within businesses. With the integration of reliable cloud telephony and leading CRMs such as Salesforce, Zendesk, and HubSpot, it efficiently simplifies workflows while improving customer interaction. Harnessing the power of Generative AI, Axialys offers advanced automation features, including intuitive IVRs, immediate assistance for agents, and comprehensive speech analysis. This adaptable and worldwide solution is crafted to convert each voice interaction into valuable insights, ultimately enhancing the customer experience. Additionally, its continuous updates ensure that businesses are always equipped with the latest tools to engage effectively.

Description

Integrate various channels and implement skill-based routing to enable agents to fulfill your customer experience vision through phone, chat, or email for both inbound and outbound contact center operations. Operating seamlessly on Microsoft® Azure and compatible with Microsoft Teams, you can enjoy swift, dependable service from a reputable brand alongside continuous support and enhancement from our Microsoft-certified engineers. You can implement this solution in just weeks to meet new business requirements or to replace outdated technology, while other more complex CCaaS solutions can take months to set up. Eliminate payment for unused features and, unlike many small business contact center options, maintain consistent 24/7, customized customer support. Enhance your ability to modify campaigns and contact workflows with an easy-to-use, self-service interface that empowers managers in any setting, whether for a small business contact center or a straightforward help desk for a larger organization. Expand your communication capabilities beyond the contact center to include interactions with colleagues, partners, and potential customers, thus enhancing overall collaboration and productivity. This holistic approach ensures that your entire organization benefits from improved connectivity and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
HubSpot CRM Yes 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Dynamics 365 Yes 
Microsoft Teams No 
Salesforce Yes 
Zendesk Yes 
easiware Yes 

Integrations

Freshdesk No 
HubSpot CRM No 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Dynamics 365 No 
Microsoft Teams Yes 
Salesforce No 
Zendesk No 
easiware No 

Pricing Details

Contact vendor for pricing
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Axialys

Country

France

Website

www.axialys.com

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/contact-center/hoot-contact

Product Features

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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