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Description
In setting up your merchant account, we leverage our extensive connections with numerous reliable card processing banks to identify the ideal match, optimize rates, and select the appropriate acquirer for your enterprise. We cater to a diverse range of merchants, including well-known profitable brands, as well as those who have faced declines, had their accounts terminated by banks, or experienced elevated chargeback rates. Our services encompass a unified merchant account paired with gateway services that feature secure encrypted connections. Additionally, we facilitate options for recurring and mobile billing. Our payment gateways are fortified with robust fraud protection, ensuring your business remains secure through 60 distinct risk settings. Furthermore, we equip you with all necessary tools, systems, and technologies to operate your business efficiently. If your enterprise processes transactions across various countries, we can accommodate processing in 179 different currencies, ensuring a global reach and seamless operations. This comprehensive approach not only enhances your payment processing experience but also provides peace of mind amidst evolving financial landscapes.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Adobe Acrobat Sign
No
Hyperise
No
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
NMI Payments
Yes
Refold
No
Truss
Yes
Zapier
No
Integrations
Adobe Acrobat Sign
Yes
Hyperise
Yes
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
NMI Payments
No
Refold
Yes
Truss
No
Zapier
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Axcess Merchant Services
Website
www.axcessms.com
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
No
Gift Card Management
No
Mobile Payments
No
Online Payments
No
POS Transactions
No
Receipt Printing
No
Recurring Billing
No
Signature Capture
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
