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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AvonAI ensures that your AI agents stay aligned with your business objectives by closely monitoring every interaction with customers, managing all communications, and fostering trust in outcomes at scale. While your agents are actively engaged in real-time conversations with actual customers, they require oversight since they can deviate from established scripts, stray from company policies, and struggle to adapt to evolving business needs independently. AvonAI meticulously analyzes each interaction and highlights significant issues such as policy breaches, incorrect information, and other deviations in behavior, enabling teams to identify and address potential risks within hours rather than weeks. This platform empowers operational teams to update agent knowledge and modify behaviors using straightforward language, eliminating the need for coding or developer involvement, and providing a clear preview of changes, which can be validated prior to implementation. Moreover, AvonAI continually evaluates agents against organizational guidelines, ensuring that any alterations in models, prompts, or knowledge bases are promptly assessed, allowing teams to maintain oversight of agent performance and ensure they act as intended. Ultimately, this proactive approach helps maintain the quality and reliability of customer interactions.

Description

Every tool utilized within a contact center offers a unique insight into the operational health, each insight prompting a specific action to be taken. ClearView stands as the unified source of truth for these varied insights, enabling you to dedicate less time to report generation and more time to achieving tangible results. Just like when you're multitasking by driving, conversing on the phone, and enjoying a breakfast burrito—it's easy to lose focus and veer off course; the real-time alerts from "rumble strips" help you make necessary adjustments. In a similar fashion, ClearView acts as a virtual rumble strip for employees, notifying them of unproductive habits to maintain team focus. Historically, reports were exclusively directed toward management and then slowly filtered down to agents, often treated as an afterthought. In contrast, today’s call center agents not only have the capability to read reports but also thrive on constant updates. With ClearView, agents remain consistently informed about their performance, allowing you to concentrate on the most critical aspects of your operation. This shift ensures that teams are more engaged and proactive in their roles, ultimately driving better outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AvonAI

Country

Israel

Website

www.avon-ai.com

Vendor Details

Company Name

ClearView

Founded

2012

Country

United States

Website

clearviewlive.com/dashboards/

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Alternatives

Alternatives

ClearView CRM Reviews

ClearView CRM

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